“Having that flexibility in building and being able to have our chat operate in real time was key to us—that’s why we chose PubNub.” Rahul Bennapalan, Software Development Engineer 4 at Swiggy
Swiggy, a food delivery platform, connects customers, restaurants, and delivery partners all the way from order to delivery.
In this case study, learn how Swiggy:
Has transformed their customer support model to mostly rely on chat instead of phone calls.
Can automate up to 70% of customer support inquiries through a chatbot.
Has reduced ticket resolution times from five minutes to 30 seconds.
Read the full case study to see how PubNub helps power essential in-app experiences for delivery and beyond.