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Swiggy Revolutionizes Delivery by Putting Customers First

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Swiggy Revolutionizes Delivery by Putting Customers First

Learn how Swiggy uses PubNub to automate customer inquiries in their platform, reducing resolution times from five minutes to just 30 seconds.

Swiggy Revolutionizes Delivery by Putting Customers First

“Having that flexibility in building and being able to have our chat operate in real time was key to us—that’s why we chose PubNub.” Rahul Bennapalan, Software Development Engineer 4 at Swiggy

Swiggy, a food delivery platform, connects customers, restaurants, and delivery partners all the way from order to delivery.

In this case study, learn how Swiggy:

  • Has transformed their customer support model to mostly rely on chat instead of phone calls.

  • Can automate up to 70% of customer support inquiries through a chatbot.

  • Has reduced ticket resolution times from five minutes to 30 seconds.

Read the full case study to see how PubNub helps power essential in-app experiences for delivery and beyond.

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