Daily Active Devices are measured as the number of unique IP addresses that connect to the PubNub network within each 24-hour period between 00:00:00 UTC and 23:59:59 UTC.
Messages Included
Monthly messages include all messages sent over the PubNub network. Messages that exceed the included amount are charged at a flat rate of $2.50/million. Pro plans include custom tiers that can go into the billions of messages if you need it.
Additional Messages
Send as many messages as you like without upgrading your tier. Messages that exceed the included amount are charged a flat rate of $2.50/million, with custom pricing available in Pro plans. Free plans that exceed 1 million messages will require an account upgrade to the Pilot tier.
Services
Publish/Subscribe
PubNub’s low-latency core messaging service is included with every tier. With average latencies under ¼ second globally - that’s less than the human perception of realtime!
Access Manager
Fine-grain access control for users and channels makes managing data streams simple and adds a layer of powerful security.
Additional Add-ons
Unique and powerful services like Presence, Storage & Playback, Realtime Analytics, and more.
PubNub BLOCKS
BLOCKS makes the Data Stream Network programmable, triggering events as data passes across the network.
Additional Features
70+ Supported SDKs
No matter your development environment, PubNub has you covered with 70+ SDKs for mobile, browser, server, and embedded chipsets.
Up to 32kb Message Size
All JSON messages (encrypted or unencrypted) sent through PubNub can be up to 32kb.
TLS & AES Encryption
Enterprise-grade security comes standard with PubNub SDKs. TLS encryption is used for endpoint security, and AES encryption is used to encrypt messages in transit.
Europe-Only Storage
Comply with European privacy regulations with data stream storage confined to an EU-based point of presence.
1hr Architecture Review
Engage a PubNub solutions architect to validate your design patterns and answer any questions you have.
Replication
Pro plans include full replication to all 14 of PubNub’s points of presence, with customized routing available to comply with data policies like EU Safe Harbor. Standard plans include at least 1 point of replication; PubNub reserves the right to route Standard plan data among points of presence as we deem necessary.
Support
Engage with PubNub experts to get your questions answered.
Volume Discount
PubNub Pro plans include volume discounts customized to your growth plans. Contact us to get started.
99.999% Uptime SLA
For developers who are serious about the realtime functionality, PubNub offers an industry-leading uptime SLA as part of our Pro plans, with credits for any downtime outside the SLA.
Unlimited Throughput
PubNub Pro plans include unlimited throughput on the PubNub Data Stream Network. Standard plan customers may be limited at PubNub’s discretion during periods of very high message volumes.
Yes! We offer a Free tier for trial and proof of concept purposes. The Free tier allows you to connect up to 100 Daily Active Devices and try out any and all add-on features at no charge. For trial projects, this should be more than enough to get you up and running. Our Free tier also includes our Free Support.
PubNub will automatically upgrade your account to the next applicable Service Tier if you exceed your current Service Tier limits more than two (2) times in a calendar month, or by more than 10% at least once within a calendar month. This change will stay in effect unless the customer specifically requests an account change. Charges for the current month will be prorated and reflected in the next invoice. These changes will be communicated automatically by email to your billing contact.
How are Daily Active Devices measured?
Daily Active Devices are measured as the number of unique IP addresses that connect to the PubNub network within each 24-hour period between 00:00:00 UTC and 23:59:59 UTC. This number is not correlated to DAU, MAU, concurrency or other metrics generated by other 3rd party analytics engines, and is not expected to match for several reasons. For example, it is possible for mobile devices to be slightly over counted if they change IP addresses when moving from cellular data to WiFi networks. Conversely, the Daily Active Device count may be under counted in corporate network environments where many users connect from behind a single public IP since they are connecting via the same office network. In order to more accurately track the Daily Active Devices we recommend setting a unique UUID via the PubNub client SDK.
How do add-on features for the Free tier work?
Add-on features in the Free tier must be activated through the Administrator Dashboard, and are included at no cost. We want developers to have plenty of time to test out PubNub, so there is no time limit on add-on usage. The only limit you’ll find is a 1-day storage limit on our Storage & Playback feature. To limit abusive usage, PubNub reserves the right to shut down keys and turn off features as we deem necessary for all Free plans. Note that some features like Real-Time Analytics and Presence use messages automatically, so keep an eye on your total messages used. If you have any questions, contact PubNub support.
What are the message size limits and pricing?
Messages up to 32K in size can be sent through PubNub with or without TLS encryption. All plans include a set number of messages per month; overage messages are charged at a flat rate of $2.50 per million regardless of size or encryption. If your application requires larger message sizes contact us at support@pubnub.com.
I’m a Scale plan customer and continue to grow - what happens next?
After the Scale tier, customers can add additional devices in 10k increments for $349 per month. This expansion also includes 10MM messages per month. Customers who are growing beyond Scale should strongly consider upgrading to a Pro plan and creating a custom growth plan with PubNub’s Customer Success team. Click here to contact us regarding a custom plan.
Where can I track my usage?
The PubNub Administrative Dashboard gives you access to all of your usage metrics. These metrics are updated at least once per day so you should be able to get an accurate snapshot of your current monthly and historical usage. Simply login to the Administrative Dashboard and then click the Usage option at the top of the page.
What payment methods are accepted?
PubNub accepts Visa, MasterCard, American Express and Discover cards. For customers on Pro plans, we also accept wire and ACH payments.
How is the Storage & Playback add-on priced?
The Storage & Playback add-on has the same price as any other add-on at your current usage tier. You can choose the storage retention duration you want, including "forever" - the only variable for pricing is the total amount of data stored. The following amount of storage is included with each tier:
Pilot - 5 GB Launch - 15 GB Scale - 30 GB
Above the Scale tier, every additional 10,000 devices you add will carry with it 5 GB more storage included in the add-on price. At any usage tier, storage used in excess of the amount purchased will be billed in increments of 10 GB for $99 each.
More questions?
If you have any additional questions that aren’t answered here, please contact PubNub support.
