Pricing and Support

Flexible features and pricing to suit your business

Free*

$0/month

WHAT'S INCLUDED

  • Up to 200 MAUs OR 1M total transactions per month

* Usage exceeding these limits will result in either automatically being upgraded to our Starter Plan with your provided credit card or product keys will be locked for accounts that do not have a credit card associated with it.

Starter

Starts at*

$49/month

WHAT'S INCLUDED

  • Up to 1000 MAUs

  • Up to 3000 transactions per MAU

*Usage above these limits are billed at $0.05 per additional user and $30 per additional 1M transactions

Pro

Pay for what you use

Custom Pricing

WHAT'S INCLUDED

  • Volume-based discounts

  • Annual pre-pay options

  • Custom rates and limits

Compare what is included in each plan

Scale & Performance
FeatureIncluded
99.999% SLANo
Advanced Network TuningNo
<100ms latency worldwideNo
Unlimited concurrent usersYes
Unlimited channelsYes
Unlimited devicesYes
Security & Compliance
FeatureIncluded
SAML SSONo
Custom Domain OriginNo
BAA signed for HIPAA ComplianceNo
DPA signed for GDPR ComplianceNo
Access ControlYes
EncryptionYes
Real-Time Features
FeatureIncluded
In App Pub/SubYes
In App Message ReactionsYes
In App Message PersistenceYes
In App Message FilteringYes
In App ChannelsYes
FunctionsYes
Events & ActionsYes
PresenceYes
Mobile Push NotificationsYes
App ContextYes
Access ManagerYes
File SharingYes
Scale & Performance
FeatureIncluded
99.999% SLANo
Advanced Network TuningNo
<100ms latency worldwideYes
Unlimited concurrent usersYes
Unlimited channelsYes
Unlimited devicesYes
Security & Compliance
FeatureIncluded
SAML SSONo
Custom Domain OriginNo
BAA signed for HIPAA ComplianceNo
DPA signed for GDPR ComplianceYes
Access ControlYes
EncryptionYes
Real-Time Features
FeatureIncluded
In App Pub/SubYes
In App Message ReactionsYes
In App Message PersistenceYes
In App Message FilteringYes
In App ChannelsYes
FunctionsYes
Events & ActionsYes
PresenceYes
Mobile Push NotificationsYes
App ContextYes
Access ManagerYes
File SharingYes
Scale & Performance
FeatureIncluded
99.999% SLAYes
Advanced Network TuningYes
<100ms latency worldwideYes
Unlimited concurrent usersYes
Unlimited channelsYes
Unlimited devicesYes
Security & Compliance
FeatureIncluded
SAML SSOYes
Custom Domain OriginYes
BAA signed for HIPAA ComplianceYes
DPA signed for GDPR ComplianceYes
Access ControlYes
EncryptionYes
Real-Time Features
FeatureIncluded
In App Pub/SubYes
In App Message ReactionsYes
In App Message PersistenceYes
In App Message FilteringYes
In App ChannelsYes
FunctionsYes
Events & ActionsYes
PresenceYes
Mobile Push NotificationsYes
App ContextYes
Access ManagerYes
File SharingYes

Compare support options

Enjoy our Standard Support option that comes at no cost with all our plans. Upgrade to a paid support option that is right for you. Access our experts to help you with your implementation and to ensure your real time features are always operating reliably.

Standard support

$0 /month

Include with ALL plans above

Create an Account
Features
FeatureIncluded
Support availabilityn/a
Guaranteed response timen/a
Up-Time status updatesYes
Email supportYes
Slack supportNo
Phone supportNo
Real-time Operational DashboardsNo
Real-Time Operation Metrics Data ExportNo
Custom origin setupNo

Gold support

$500 /month

or 4% of usage bill (whichever is greater)

Contact Sales
Features
FeatureIncluded
Support availability24hrs / 5 days
Guaranteed response time4 hours
Up-Time status updatesYes
Email supportYes
Slack supportNo
Phone supportNo
Real-time Operational DashboardsYes
Real-Time Operation Metrics Data ExportNo
Custom origin setupNo

Platinum support

$1,500 /month

or 6% of usage bill (whichever is greater)

Contact Sales
Features
FeatureIncluded
Support availability24hrs / 7 days
Guaranteed response time2 hours
Up-Time status updatesYes
Email supportYes
Slack supportYes
Phone supportYes
Real-time Operational DashboardsYes
Real-Time Operation Metrics Data ExportYes
Custom origin setupYes

Virtual event support

What’s included
  • Real-time proactive monitoring and dashboards
  • Live, dedicated Event Support agents
  • Multiple communication channels for event assistance

$399 /hour

A recommended support add-on for live streaming and entertainment events

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