Pricing and Support
Free*
$0/month
WHAT'S INCLUDED
Up to 200 MAUs OR 1M total transactions per month
* For testing, prototyping, or smaller implementations. Not recommended for production scale implementations.
** Usage exceeding these limits will result in either automatically being upgraded to our Starter Plan with your provided credit card or product keys will be locked for accounts that do not have a credit card associated with it.
Starter
Starts at*
$49/month
WHAT'S INCLUDED
Up to 1000 MAUs
Up to 3000 transactions per MAU
* Usage above these limits are billed at $0.05 per additional user and $30 per additional 1M transactions
Pro
Pay for what you use
Custom Pricing
WHAT'S INCLUDED
Volume-based discounts
Annual pre-pay options
Custom rates and limits
Compare what is included in each plan
Scale & Performance | |
---|---|
Feature | Included |
99.999% SLA | No |
Advanced Network Tuning | No |
<100ms latency worldwide | No |
Unlimited concurrent users | Yes |
Unlimited channels | Yes |
Unlimited devices | Yes |
Data Storage | Up to 7 days and Up to 1 GB |
Security & Compliance | |
---|---|
Feature | Included |
SAML SSO | No |
Custom Domain Origin | No |
BAA signed for HIPAA Compliance | No |
DPA signed for GDPR Compliance | No |
Access Control | Yes |
Encryption | Yes |
Real-Time Features | |
---|---|
Feature | Included |
Pub/Sub | Yes Rate limited |
Message Reactions | Yes Rate limited |
Message Persistence | Yes Rate limited |
Message Filtering | Yes Rate limited |
Channels | Yes Rate limited |
Functions | Yes Rate limited |
Presence | Yes Rate limited |
Mobile Push Notifications | Yes Rate limited |
App Context | Yes Rate limited |
Access Manager | Yes Rate limited |
File Sharing | Yes Rate limited |
Events & Actions | |
---|---|
Feature | Included |
Free | No |
Intro | No |
Pro | No |
PubNub Insights | |
---|---|
Feature | Included |
Standard | No |
Premium | No |
Starter
Create an AccountScale & Performance | |
---|---|
Feature | Included |
99.999% SLA | No |
Advanced Network Tuning | No |
<100ms latency worldwide | Yes |
Unlimited concurrent users | Yes |
Unlimited channels | Yes |
Unlimited devices | Yes |
Data Storage | Up to 6 months |
Security & Compliance | |
---|---|
Feature | Included |
SAML SSO | No |
Custom Domain Origin | No |
BAA signed for HIPAA Compliance | No |
DPA signed for GDPR Compliance | Yes |
Access Control | Yes |
Encryption | Yes |
Real-Time Features | |
---|---|
Feature | Included |
Pub/Sub | Yes |
Message Reactions | Yes |
Message Persistence | Yes |
Message Filtering | Yes |
Channels | Yes |
Functions | Yes |
Presence | Yes |
Mobile Push Notifications | Yes |
App Context | Yes |
Access Manager | Yes |
File Sharing | Yes |
Events & Actions | |
---|---|
Feature | Included |
Free | Yes Rate Limited |
Intro | Yes Additional cost |
Pro | Yes Additional cost |
PubNub Insights | |
---|---|
Feature | Included |
Standard | Yes |
Premium | Yes Additional cost |
Scale & Performance | |
---|---|
Feature | Included |
99.999% SLA | Yes |
Advanced Network Tuning | Yes |
<100ms latency worldwide | Yes |
Unlimited concurrent users | Yes |
Unlimited channels | Yes |
Unlimited devices | Yes |
Data Storage | Up to unlimited |
Security & Compliance | |
---|---|
Feature | Included |
SAML SSO | Yes |
Custom Domain Origin | Yes |
BAA signed for HIPAA Compliance | Yes |
DPA signed for GDPR Compliance | Yes |
Access Control | Yes |
Encryption | Yes |
Real-Time Features | |
---|---|
Feature | Included |
Pub/Sub | Yes |
Message Reactions | Yes |
Message Persistence | Yes |
Message Filtering | Yes |
Channels | Yes |
Functions | Yes |
Presence | Yes |
Mobile Push Notifications | Yes |
App Context | Yes |
Access Manager | Yes |
File Sharing | Yes |
Events & Actions | |
---|---|
Feature | Included |
Free | Yes Rate Limited |
Intro | Yes Additional cost |
Pro | Yes Additional cost |
PubNub Insights | |
---|---|
Feature | Included |
Standard | Yes |
Premium | Yes Additional cost |
Feature by | Free | Starter | Pro |
---|---|---|---|
Scale & Performance | |||
99.999% SLA | No | No | Yes |
Advanced Network Tuning | No | No | Yes |
<100ms latency worldwide | No | Yes | Yes |
Unlimited concurrent users | Yes | Yes | Yes |
Unlimited channels | Yes | Yes | Yes |
Unlimited devices | Yes | Yes | Yes |
Data Storage | Up to 7 days and Up to 1 GB | Up to 6 months | Up to unlimited |
Security & Compliance | |||
SAML SSO | No | No | Yes |
Custom Domain Origin | No | No | Yes |
BAA signed for HIPAA Compliance | No | No | Yes |
DPA signed for GDPR Compliance | No | Yes | Yes |
Access Control | Yes | Yes | Yes |
Encryption | Yes | Yes | Yes |
Real-Time Features | |||
Pub/Sub | Yes Rate limited | Yes | Yes |
Message Reactions | Yes Rate limited | Yes | Yes |
Message Persistence | Yes Rate limited | Yes | Yes |
Message Filtering | Yes Rate limited | Yes | Yes |
Channels | Yes Rate limited | Yes | Yes |
Functions | Yes Rate limited | Yes | Yes |
Presence | Yes Rate limited | Yes | Yes |
Mobile Push Notifications | Yes Rate limited | Yes | Yes |
App Context | Yes Rate limited | Yes | Yes |
Access Manager | Yes Rate limited | Yes | Yes |
File Sharing | Yes Rate limited | Yes | Yes |
Events & Actions | |||
Free | No | Yes Rate Limited | Yes Rate Limited |
Intro | No | Yes Additional cost | Yes Additional cost |
Pro | No | Yes Additional cost | Yes Additional cost |
PubNub Insights | |||
Standard | No | Yes | Yes |
Premium | No | Yes Additional cost | Yes Additional cost |
Compare support options
Enjoy our Standard Support option that comes at no cost with all our plans. Upgrade to a paid support option that is right for you. Access our experts to help you with your implementation and to ensure your real time features are always operating reliably.
Standard
Included FREE
Create an AccountFeatures | |
Feature | Included |
---|---|
Support availability | Reasonable Effort |
Guaranteed response time | 1-2 Days |
Support channel | Email & chat |
Health check & business review | No |
Custom origin setup | No |
Dedicated live event monitoring | No |
Real-time operational dashboards | No |
Dedicated solution architect | No |
Code review | No |
Early product release access | No |
Direct engineer access | No |
Hosted customer certificates | No |
Critical incident paging mechanism | No |
Gold
Support
Contact SalesFeatures | |
Feature | Included |
---|---|
Support availability | 24/5 |
Guaranteed response time | 2 hours |
Support channel | Free + video call |
Health check & business review | Annual |
Custom origin setup | Available on request |
Dedicated live event monitoring | No |
Real-time operational dashboards | No |
Dedicated solution architect | No |
Code review | No |
Early product release access | No |
Direct engineer access | No |
Hosted customer certificates | No |
Critical incident paging mechanism | No |
Platinum
Support
Contact SalesFeatures | |
Feature | Included |
---|---|
Support availability | 24/7 |
Guaranteed response time | 1 hours |
Support channel | Gold + Private Slack/Teams |
Health check & business review | Bi-Annual |
Custom origin setup | Yes |
Dedicated live event monitoring | Limited hours |
Real-time operational dashboards | 1 Dashboard |
Dedicated solution architect | Yes |
Code review | Yes |
Early product release access | Yes |
Direct engineer access | No |
Hosted customer certificates | No |
Critical incident paging mechanism | No |
Enterprise
Support
Contact SalesFeatures | |
Feature | Included |
---|---|
Support availability | 24/7 |
Guaranteed response time | Guaranteed: 30 mins |
Support channel | Platinum + Hotline |
Health check & business review | Quarterly |
Custom origin setup | Yes |
Dedicated live event monitoring | Yes |
Real-time operational dashboards | Unlimited Dashboards with Export Capability |
Dedicated solution architect | Yes |
Code review | Yes |
Early product release access | Yes |
Direct engineer access | Yes |
Hosted customer certificates | Yes |
Critical incident paging mechanism | Yes |
Feature by | Standard | Gold | Platinum | Enterprise |
---|---|---|---|---|
Features | ||||
Support availability | Reasonable Effort | 24/5 | 24/7 | 24/7 |
Guaranteed response time | 1-2 Days | 2 hours | 1 hours | Guaranteed: 30 mins |
Support channel | Email & chat | Free + video call | Gold + Private Slack/Teams | Platinum + Hotline |
Health check & business review | Not included in standard | Annual | Bi-Annual | Quarterly |
Custom origin setup | Not included in standard | Available on request | Included in platinum | Included in enterprise |
Dedicated live event monitoring | Not included in standard | Not included in gold | Limited hours | Included in enterprise |
Real-time operational dashboards | Not included in standard | Not included in gold | 1 Dashboard | Unlimited Dashboards with Export Capability |
Dedicated solution architect | Not included in standard | Not included in gold | Included in platinum | Included in enterprise |
Code review | Not included in standard | Not included in gold | Included in platinum | Included in enterprise |
Early product release access | Not included in standard | Not included in gold | Included in platinum | Included in enterprise |
Direct engineer access | Not included in standard | Not included in gold | Not included in platinum | Included in enterprise |
Hosted customer certificates | Not included in standard | Not included in gold | Not included in platinum | Included in enterprise |
Critical incident paging mechanism | Not included in standard | Not included in gold | Not included in platinum | Included in enterprise |
Virtual event support
- Real-time proactive monitoring and dashboards
- Live, dedicated Event Support agents
- Multiple communication channels for event assistance
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