PubNub Pricing and Support

MAU pricing for basic in-app chat and limited features
Free
Create an account
$0 /month
What you can do
  • Develop a proof of concept with some functionality limits
  • Test your code with up to 200 MAUs
See the full list of features
Starter
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Starts at $49/month plus MAUs
ALL OF FREE PLUS
  • Launch a pilot or small-scale app
  • Build and test with full account controls
  • Start with pay-as-you-go MAU pricing, upgrade as you scale
See the full list of features
Our full platform with your choice of pricing
Pro
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Talk to our team to learn if MAU or transaction pricing is better for your use case
All of starter plus
  • Custom pricing plans for your use case, only pay for what you use
  • Easily launch your app and effortlessly scale as your usage grows
  • Add and change features and functionality at any time
  • Dedicated technical experts for guidance and review as you build
  • Higher levels of support for guaranteed response times and dashboarding to ensure visibility and operational alignment
See the full list of features

Benefits of choosing PubNub

A reliable operational partner

Dedicated Solutions Architects work with you to build your in-app experiences, plus dashboards and our support team ensure you continuously, reliably operate in real time.

Flexible features and pricing

Easily add and remove features—from in-app chat to push notifications—at any time. Plus, flexible and transparent pricing ensures you only pay for your exact usage and users.

Scale without worry of caps

Apps built with PubNub are built to scale as your users, usage, and use case changes. With no concurrency limits, you’ll never be charged pricing penalties as your user base grows.

Support plans

Access expert help whenever you need it to ensure your app is always operating reliably and in real time. Mix and match with your pricing plan to select the tier that’s right for you.

  • Support availability
    n/a
    24*5
    24*7
  • Guaranteed response time
    n/a
    2 hours
    2 hours
  • Up-Time status updates
    Yes
    Yes
    Yes
  • Email support
    Yes
    Yes
    Yes
  • Slack support
    No
    No
    Yes
  • Phone support
    No
    No
    Yes
  • Real-time Operational Dashboards
    No
    No
    Yes
  • Custom origin setup
    No
    No
    Yes
  • Live Event Support - Up to 5 Hours per Month
    No
    No
    Yes

Free Support

Automatically available with all plans
Create an account Free Support
  • Support availability
  • Guaranteed response time
  • Up-Time status updates
  • Email support
  • Slack support
  • Phone support
  • Datadog dashboards
  • Custom origin setup
  • Live Event Support - Up to 5 Hours per Month
  • n/a
  • n/a
  • Yes
  • Yes
  • No
  • No
  • No
  • No
  • No

Gold Support

The greater of
$500/month
or 4% of usage bill
Contact sales Gold Support
  • Support availability
  • Guaranteed response time
  • Up-Time status updates
  • Email support
  • Slack support
  • Phone support
  • Datadog dashboards
  • Custom origin setup
  • Live Event Support - Up to 5 Hours per Month
  • 24*5
  • 4 hours
  • Yes
  • Yes
  • No
  • No
  • No
  • No
  • No

Platinum Support

The greater of
$1,500/month
or 6% of usage bill
Contact sales Platinum Support
  • Support availability
  • Guaranteed response time
  • Up-Time status updates
  • Email support
  • Slack support
  • Phone support
  • Datadog dashboards
  • Custom origin setup
  • Live Event Support - Up to 5 Hours per Month
  • 24*7
  • 2 hours
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes

live-notification Virtual event support

$399 /hour
Recommended for all live streaming and entertainment apps
Real-time proactive monitoring and dashboards
Live, dedicated Event Support agents
Multiple communication channels for event assistance

Examples of pricing by use case

Telemedicine
Telemedicine

Provide patients with high-quality, remote care through HIPAA-compliant in-app chat, push notifications, files uploads, and read receipts.

Starts at $1,042/month with 20k MAUs
Get your custom pricing quote
Ridesharing and delivery
Ridesharing and delivery

Ensure on-time delivery and pickup with real-time geolocation tracking and mapping, in-app chat between riders and drivers, and integrations with third-party data.

Starts at $206/month with 500 MAUs
Get your custom pricing quote
Virtual events and live streaming
Virtual events and live streaming

Provide truly engaging and interactive experiences with unlimited concurrent users and chat groups, embedded video, reaction, leaderboards, and profanity filtering.

Starts at $510/month with 2K MAUs
Get your custom pricing quote

Ready to build with PubNub?

Talk to our team of experts to find out which pricing and support tiers are right for your unique use case.


Contact sales