MAU pricing for basic in-app chat and limited features

Free

Create an account

$0 /month

What you can do

Develop a proof of concept with some functionality limits
Test your code with up to 200 MAUs

See the full list of features

Starter

Contact sales

Starts at $49/month plus MAUs

ALL OF FREE PLUS

Launch a pilot or small-scale app
Build and test with full account controls
Start with pay-as-you-go MAU pricing, upgrade as you scale

See the full list of features

Our full platform with your choice of pricing

Pro

Contact sales

Talk to our team to learn if MAU or transaction pricing is better for your use case

All of starter plus

Custom pricing plans for your use case, only pay for what you use
Easily launch your app and effortlessly scale as your usage grows
Add and change features and functionality at any time
Dedicated technical experts for guidance and review as you build
Higher levels of support for guaranteed response times and dashboarding to ensure visibility and operational alignment

See the full list of features

Examples of pricing by use case

Benefits of choosing PubNub

A reliable operational partner

Dedicated Solutions Architects work with you to build your in-app experiences, plus dashboards and our support team ensure you continuously, reliably operate in real time.

Flexible features and pricing

Easily add and remove features—from in-app chat to push notifications—at any time. Plus, flexible and transparent pricing ensures you only pay for your exact usage and users.

Scale without worry of caps

Apps built with PubNub are built to scale as your users, usage, and use case changes. With no concurrency limits, you’ll never be charged pricing penalties as your user base grows.

Compare plan features

Platform reliability and scalability
Unlimited concurrent connections

Yes

Yes

Yes
Unlimited channels

Yes

Yes

Yes
Unlimited devices

Yes

Yes

Yes
< 100ms worldwide latency

No

Yes

Yes
99.999% SLA

No

Yes

Yes
Chat
Direct and group chats

Yes

Yes

Yes
Message encryption

Yes

Yes

Yes
File sharing

Yes

Yes

Yes
Typing indicators

Yes

Yes

Yes
Read receipts

Yes

Yes

Yes
Message reactions

Yes

Yes

Yes
Content moderation

Yes

Yes

Yes
Mobile push notifications

Yes

Yes

Yes
Online/offline presence

Yes

Yes

Yes
Message Storage

i

Message Storage

Store and retrieve past messages with simple APIs for accessing historical data with EU/US-only, or India-only storage options. Limited or unlimited retention options are available.

Yes

Yes

Yes
Unread message counts

Yes

Yes

Yes
Language translation integration

Yes

Yes

Yes
Virtual events and streaming
Group chat

Yes

Yes

Yes
Reaction streams

Yes

Yes

Yes
Live polls

Yes

Yes

Yes
Leaderboards

Yes

Yes

Yes
Content moderation

Yes

Yes

Yes
A/V integration

Yes

Yes

Yes
Language translation integration

Yes

Yes

Yes
Alerts and notifications
In-app notifications

Yes

Yes

Yes
Mobile push notifications

Yes

Yes

Yes
Broadcast notifications

Yes

Yes

Yes
Automated actions

Yes

Yes

Yes
SMS/Email integrations

Yes

Yes

Yes
Geo / location tracking
Lat/long location updates

Yes

Yes

Yes
In-app notifications

Yes

Yes

Yes
Player movements

Yes

Yes

Yes
SMS/Email integrations

Yes

Yes

Yes
IoT device control
Device control

Yes

Yes

Yes
Device monitoring

Yes

Yes

Yes
Real-time dashboards

Yes

Yes

Yes
Automated actions

Yes

Yes

Yes
Collaboration and multi-user space
Whiteboard movements

Yes

Yes

Yes
Document collaboration

Yes

Yes

Yes
Group chat

Yes

Yes

Yes
Data streaming and dashboards
Live charts

Yes

Yes

Yes
Leaderboards

Yes

Yes

Yes
Location data

Yes

Yes

Yes
Security and compliance
Access control

Yes

Yes

Yes
Encryption

Yes

Yes

Yes
SAML single-sign-on (SSO)

No

Yes

Yes
Custom domain origin

No

Yes

Yes
DPA signed for GDPR compliance

i

DPA signed for GDPR compliance

The European Union’s General Data Protection Regulation (GDPR) introduces broad-ranging requirements for data protection, security, and compliance with data privacy laws across Europe. Contact us to limit your data in the EU and comply with GDPR requirements.

Yes

Yes

Yes
BAA signed for HIPAA compliance

i

BAA signed for HIPAA compliance

HIPAA compliance is a requirement that health care organizations must implement in order to protect the privacy, security, and integrity of protected health information. Contact us to sign a custom contract to meet HIPAA requirements.

No

No

Yes
Customer satisfaction
Volume-based discounts

No

No

Yes
Annual prepay options

No

No

Yes
Personalized services

No

No

Yes

Pro

Free

Create an account Free

Platform reliability and scalability
Yes
Yes
Yes
No
No
Chat
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Virtual events and streaming
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Alerts and notifications
Yes
Yes
Yes
Yes
Yes
Geo / location tracking
Yes
Yes
Yes
Yes
IoT device control
Yes
Yes
Yes
Yes
Collaboration and multi-user space
Yes
Yes
Yes
Data streaming and dashboards
Yes
Yes
Yes
Security and compliance
Yes
Yes
No
No
Yes
No
Customer satisfaction
No
No
No

Add a premium support plan

Starter

Contact sales Starter

Platform reliability and scalability
Yes
Yes
Yes
Yes
Yes
Chat
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Virtual events and streaming
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Alerts and notifications
Yes
Yes
Yes
Yes
Yes
Geo / location tracking
Yes
Yes
Yes
Yes
IoT device control
Yes
Yes
Yes
Yes
Collaboration and multi-user space
Yes
Yes
Yes
Data streaming and dashboards
Yes
Yes
Yes
Security and compliance
Yes
Yes
Yes
Yes
Yes
No
Customer satisfaction
No
No
No

Add a premium support plan

Starter

PRO

Contact sales PRO

Platform reliability and scalability
Yes
Yes
Yes
Yes
Yes
Chat
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Virtual events and streaming
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Alerts and notifications
Yes
Yes
Yes
Yes
Yes
Geo / location tracking
Yes
Yes
Yes
Yes
IoT device control
Yes
Yes
Yes
Yes
Collaboration and multi-user space
Yes
Yes
Yes
Data streaming and dashboards
Yes
Yes
Yes
Security and compliance
Yes
Yes
Yes
Yes
Yes
Yes
Customer satisfaction
Yes
Yes
Yes

Add a premium support plan

Support plans

Access expert help whenever you need it to ensure your app is always operating reliably and in real time. Mix and match with your pricing plan to select the tier that’s right for you.

Support availability

n/a

24*5

24*7
Guaranteed response time

n/a

2 hours

2 hours
Up-Time status updates

Yes

Yes

Yes
Email support

Yes

Yes

Yes
Slack support

No

No

Yes
Phone support

No

No

Yes
Datadog dashboards

No

No

Yes
Custom origin setup

No

No

Yes
Live Event Support - Up to 5 Hours per Month

No

No

Yes

Free Support

Automatically available with all plans

Create an account Free Support

Support availability
Guaranteed response time
Up-Time status updates
Email support
Slack support
Phone support
Datadog dashboards
Custom origin setup
Live Event Support - Up to 5 Hours per Month

n/a
n/a
Yes
Yes
No
No
No
No
No

Gold Support

The greater of

$500_/month

or 4% of usage bill

Contact sales Gold Support

Support availability
Guaranteed response time
Up-Time status updates
Email support
Slack support
Phone support
Datadog dashboards
Custom origin setup
Live Event Support - Up to 5 Hours per Month

24*5
4 hours
Yes
Yes
No
No
No
No
No

Platinum Support

The greater of

$1,500_/month

or 6% of usage bill

Contact sales Platinum Support

Support availability
Guaranteed response time
Up-Time status updates
Email support
Slack support
Phone support
Datadog dashboards
Custom origin setup
Live Event Support - Up to 5 Hours per Month

24*7
2 hours
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Virtual event support

$399 /hour

Recommended for all live streaming and entertainment apps

Real-time proactive monitoring and dashboards

Live, dedicated Event Support agents

Multiple communication channels for event assistance

Contact sales

Examples of pricing by use case

Telemedicine

Provide patients with high-quality, remote care through HIPAA-compliant in-app chat, push notifications, files uploads, and read receipts.

Starts at $1,042/month with 20k MAUs

Get your custom pricing quote

from $1,042 /mo with 20K MAUs

View Pricing

Monthly total*

$1,042
Monthly Active Users (MAUs)

$1,000

20,000 of active users in a month; unit price $0.05
Typing indicator (via Signals)

-

2 per typed message; 20*10K = 200K; included in MAU plan
Functions Executions for profanity filtering

$5

Average 20 moderated published messages per user, total usage is 20*10K = 200K; unit price $24 per million
Files shared

$37

Average 1 file shared per user with 500Kb per file, total usage 500Kb*10K = 4.6GBs; unit price $8 per GB

*Quote is based on MAU pricing model; HIPAA BAA has a minimum monthly commit. Please contact sales for details.

Ridesharing and delivery

Ensure on-time delivery and pickup with real-time geolocation tracking and mapping, in-app chat between riders and drivers, and integrations with third-party data.

Starts at $206/month with 500 MAUs

Get your custom pricing quote

from $206 /mo with 500 drivers

View Pricing

Monthly total*

$206
Drivers

$21

# fo active drivers, 8 hours per day, 22 days per month; Track drivers connections (avg. 12 Edge transaction per hour) 12*88K = 1,056K Edge transactions;total usage is 500*8hrs*22days = 88K hrs; unit price is $20/million
Rides per month

$21/$79

3 rides per hour; Ride management (accept/finish) aprox. 4 Edge and 4 Replicated transactions per ride = 1,056K Edge and 1,056K Replicated transactions; total usage is 3*88K = 264K rides ; unit price for Edge transaction is $20/million and item cost is $21 unit price for Replicated transaction is $75/million and item cost is $79
Chat between drivers and passengers

$26/$99

Average 5 moderated published messages per ride; 1 publish and 1 received message = 1,320K Edge and 1,320K Replicated transactions; total usage is 5*264K = 1,320K ; unit price for Edge transaction is $20/million and item cost is $26 unit price for Replicated transaction is $75/million and item cost is $99
Lat/log tracking via Signals

$53

Average 20 updates per ride; 1 publish and 1 received Signals = 10,560K Signals; total usage is 20*264K = 5,280K ; unit price is $5/million per Signal
Functions for snap to road map smoothing

$132

1 per lat/long message total usage is 1*20*264K = 5,280K ; unit price is $25/mission per Executions

*Quote is based on MAU pricing model; Rideshare dispatch has a minimum monthly commit. Please contact sales for details.

Virtual events and live streaming

Provide truly engaging and interactive experiences with unlimited concurrent users and chat groups, embedded video, reaction, leaderboards, and profanity filtering.

Starts at $510/month with 2K MAUs

Get your custom pricing quote

from $510 /mo with 2K concurrent fans

View Pricing

Monthly total*

$510
Monthly Active Users (MAUs)

$500

# of total active user in a month; MAU plan includes 10 events per month, and 2,000 concurrent fans per event; total usage is 10,000 MAUs ; unit price is $0.05
Functions Executions for profanity filtering

$10

Average 20 moderated published messages per fan per event ; total usage is 20*2K*10 = 400K ; unit price is $25 per million
Signals for chat typing indicators

-

2 Signals per typed message ; total usage is 2*400K = 800K; unit price included in MAU plan
Signals for sharing scores (leaderboard)

-

Average 100 Signals per fan per event ; total usage is 100*2K*10 = 2,000K ; unit price included in MAU plan

*Quote is based on MAU pricing model; esport tournament live chat has a minimum monthly commit. Please contact sales for details.

Common Questions, Answered.

.

For how long can I use the Real-time Communication Platform Free Plan? ¶

As long as you stay within the limits of the Free Plan (1 million Transactions or Functions Executions, and 1 GB of message storage per calendar month), you can use it for as long as you need to. It is intended for testing and development purposes – once your application reaches production, you will need to upgrade to a paid account. The number of Transactions, Functions Executions, and Storage reset at the beginning of each calendar month.

.

What are the Real-time Communication Platform transactions? How are they measured? ¶

Transactions are API requests that are made to the PubNub network. When you make an API call to PubNub, we count that as a transaction.

Each transaction can consist of up to a 2048 byte payload. Since payloads up to 32KB are supported, larger transactions are counted as multiple transactions, where the payload is divided into 2048 bytes buckets.

Transactions may be designated as either replicated, edge, message action, or signal. Learn more about our transaction classification.

Have more questions? Please connect with us.

Ready to build with PubNub?

Talk to our team of experts to find out which pricing and support tiers are right for your unique use case.

Contact sales

Pricing for rideshare app with geotracking

Services

Total usage

List price per unit

Item cost

Drivers

500*8hrs*22days = 88K hrs

$20/million

$21

Details # fo active drivers, 8 hours per day, 22 days per month; Track drivers connections (avg. 12 Edge transaction per hour) 12*88K = 1,056K Edge transactions

Rides per month

3*88K = 264K rides

$20/million Edge transaction
$75/million Replicated transaction

$21
$79

Details 3 rides per hour; Ride management (accept/finish) aprox. 4 Edge and 4 Replicated transactions per ride = 1,056K Edge and 1,056K Replicated transactions

Chat between drivers and passengers

5*264K = 1,320K

$20/million Edge transaction
$75/million Replicated transaction

$26
$99

Details Average 5 moderated published messages per ride; 1 publish and 1 received message = 1,320K Edge and 1,320K Replicated transactions

Lat/log tracking via Signals

20*264K = 5,280K

$5/million per Signal

$53

Details Average 20 updates per ride; 1 publish and 1 received Signals = 10,560K Signals

Functions for snap to road map smoothing

1*20*264K = 5,280K

$25/mission per Executions

$132

Details 1 per lat/long message

Monthly total

$206

Note: Quote is based on Transaction pricing model

Contact Enterprise Sales

$0

MONTHLY PAYMENT

Monthly transaction cost $0
Data persistence$0
Functions execution$0
Files$0

Monthly active users

200 MAUs

Optional

0

Data persistence

GB

Files

GB

Contact Enterprise Sales

$0

MONTHLY PAYMENT

Monthly transaction cost

$0

Optional

PubNub Pricing and Support

Benefits of choosing PubNub

Compare plan features

Message Storage

DPA signed for GDPR compliance

BAA signed for HIPAA compliance

Pro

Starter

Support plans

Free Support

Gold Support

Platinum Support

Live Event Support

Examples of pricing by use case

Common Questions, Answered.

For how long can I use the Real-time Communication Platform Free Plan? ¶

What are the Real-time Communication Platform transactions? How are they measured? ¶

Ready to build with PubNub?

$0

MONTHLY PAYMENT

Monthly transaction cost

$0

Functions execution

$0

Data persistence

$0

Files

$0

First Column

REAL-TIME SOLUTIONS

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Second Column

INDUSTRY USE CASES

Third Column

Fourth Column

ABOUT PUBNUB

PubNub Pricing and Support

Benefits of choosing PubNub

Compare plan features

Message Storage

DPA signed for GDPR compliance

BAA signed for HIPAA compliance

Pro

Starter

Support plans

Free Support

Gold Support

Platinum Support

Live Event Support

Examples of pricing by use case

Common Questions, Answered.

For how long can I use the Real-time Communication Platform Free Plan? ¶

What are the Real-time Communication Platform transactions? How are they measured? ¶

Ready to build with PubNub?

Pricing for healthcare chat app with HIPAA compliance

Pricing for rideshare app with geotracking

Pricing for esport tournament live chat with real-time leaderboard

MAU Pricing Calculator

$0

MONTHLY PAYMENT

$0

MONTHLY PAYMENT

Monthly transaction cost

$0

Functions execution

$0

Data persistence

$0

Files

$0

REAL-TIME SOLUTIONS

Learn

INDUSTRY USE CASES

ABOUT PUBNUB