Privacy Policy

On May 21, 2018, PubNub updated its Privacy Policy to reflect that PubNub fully complies with the General Data Protection Regulation.

  1. Our Commitment to Protecting Your Privacy.

    PubNub uses reasonable precautions to ensure the privacy and security of personal information entered while using the PubNub website, as well as the privacy of data that is processed by third party providers and developers using the PubNub Services. By visiting this site and using the PubNub Services, you are accepting the practices described in this Privacy Policy.

    PubNub adheres to and has certified compliance with with the EU-US Privacy Shield framework and the Switzerland-U.S. Privacy Shield framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Switzerland and European Union member countries. PubNub has certified that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement (the “Principles”). To learn more about the Privacy Shield program, and to view our certification page, please visit

    PubNub complies with the provisions of the Regulation (EU) 2016/679 of the European Parliament, known as the General Data Protection Regulation (GDPR). For purposes of Article 14(2) of the GDPR, PubNub relies on the following lawful basis for processing Personal Data: consent, compliance with law and legitimate interest.

    In addition, for those commercial customers on our Transaction Plan, we will execute Standard Contractual Clauses (also known as Model Clauses) as defined in Article 26(2) of the Directive 95/46/EC.

    We may change this policy from time to time by updating this page. You should check this page from time to time to review updates that may occur.

  2. Notice - What Information PubNub Collects and How PubNub uses that Information.
    1. PubNub Service Registration. When you sign up for the PubNub Services, we collect your email address, name and other contact information. We also collect your payment information as well as other information required to configure, use, pay for, and receive support for the PubNub Services, and your IP address, time you visited, and cookies (collectively, “Customer Information”). A cookie is a piece of information that our webserver sends to your computer (actually to your browser file) when you access a website. Then when you come back our site will detect whether you have one of our cookies on your computer. Our cookies help provide additional functionality to the site and help us analyze site usage more accurately. For instance, our site may set a cookie on your browser that keeps you from needing to remember and then enter a password more than once during a visit to the site.
    2. Website usage. When you visit our website, we collect IP address information in order to provide you more relevant content.
    3. Choice - Opt Out. You can choose not to provide certain information, but this may impair your ability to use the PubNub Services. You may opt out of Google Analytics by visiting the Google Analytics opt-out page. To opt out of PubNub, Segment or Heap tracking, SendGrid emails or Pardot tracking, send an email to Opt Out Request.PubNub uses Facebook-generated pixels to collect and receive information from you and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of Facebook tracking by clicking here.
    4. Usage of Information. The information we collect is used to administer our business activities, including invoicing, customer support, track site usage and assist with website account session authentication and identification when you visit our site. Your email address will be used to notify you of critical updates, account information, and announcements. You can opt out of these emails if you like.
    5. Sharing of Information. We do not share, sell, rent, or trade any information that you provide with third parties except as required to provide you the PubNub Services and as specified in this policy.
    6. Onward Transfer - Third Party Service Providers.
      • PubNub customers. We may share information we collect with our third party data center service providers that assist with our provisioning of the PubNub Services. These include Amazon, Inc., Softlayer, Inc. and Rackspace, Inc. Third party service providers that we use are required to protect all data provided hereunder as PubNub confidential information, restricting transfer and disclosure to any other third party.
      • Website visitors. As you browse, advertising cookies and cookies to assist in marketing our services to you will be placed on your computer so that we can understand what you are interested in. Our marketing services partners, Pardot (a subsidiary of Salesforce, Inc.) and Sendgrid, Inc. enable us to present you with information on our services based on your previous interaction with The techniques our partners employ do not automatically collect personal information such as your name, email address, postal address, or telephone number. In addition, we use Google, Inc. to collect data to track and examine the use of, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.
      • PubNub may be liable for the actions of the third parties to whom we send your information.
    7. PubNub may be liable for the actions of the third parties to whom we send your information.
    8. Credit Card Processing Provider. PubNub uses a third party credit card processing provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on our behalf, and is subject to confidentiality obligations restricting the disclosure of information collected to other third parties.
    9. Attribution. . PubNub may include a list of customers of the PubNub Services as well as testimonials on the PubNub website that contains a customer name, logo and associated employee name and title. Customer consents to such listing or posting of testimonials.
    10. Public Forums. Any information you post on any PubNub provided blog, bulletin board or similar forum may be freely used by PubNub, any PubNub customer or any other visitor to such forum, and therefore, you shall have no expectation of privacy with any data included in such forum, and consent to such usage by any party mentioned herein, or any other third party.
    11. Required by Law. PubNub reserves the right to use or disclose information provided if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or legal process.
    12. Retention. PubNub retains Customer Information for a period of five (5) years after you cease using the PubNub site.
    13. PubNub does not respond to ‘Do Not Track’ brower signals or other mechanisms. Third parties may collect personal information about your online activities over time and across sites when you visit the Site or use the PubNub Service.
    14. Under GDPR, PubNub acts as a Data Processor vis a vis data provided to it through the PubNub services by its Customers. PubNub acts as a Data Controller with regard to data collected as part of its marketing activities. All transfers of data internally in the European Economic Area is done in accordance with Privacy Shield or Standard Contractual Clauses.
  3. Data Integrity - Data Transacted through the PubNub Services.
    1. PubNub will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. PubNub will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.
    2. When third party providers and developers use the PubNub Services, data is sent ("Published") and received ("Subscribed") through the PubNub Services. Aggregate, non-personally identifiable data Published to and Subscribed from the PubNub Services may be used by PubNub to help with the development, tuning and scaling of the PubNub Services, including the generation of reports. Reporting is used both for internal use and to provide reports available to the PubNub customer associated with such provided data. PubNub will keep all data private, and will not share data with any third parties, except as an aggregate across multiple PubNub customers (for example, advertising the total number of messages sent through the PubNub Service per day). Occasionally we may use the information collected herein to notify all our customers about new services or special offers.
    3. Security - PubNub provides various levels of security and the ability to encrypt data to customers for data Published to the PubNub Services. Please check the PubNub documentation for up-to-date information on the various security levels offered to third party providers and developers by the PubNub Services. In addition,PubNub takes reasonable measures, including technical, physical, and administrative measures and training, designed to protect personal information from loss, misuse, and unauthorized disclosure, access, alteration, and destruction. PubNub safeguards personal information according to established security standards and periodically assesses new technology for methods of protecting information. However, PubNub cannot guarantee the security of personal information.
    4. If you are a customer of a third party provided service that is powered by PubNub and have questions about privacy, please contact the third party provider of the service to inquire about their privacy policy.
  4. Children. If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use the PubNub website and PubNub Services with the consent of your parent or legal guardian.
  5. Consent. By accessing and using the PubNub website and PubNub Services, you agree to this Privacy Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. Our Terms of Service Terms of Service take precedence over any conflicting Privacy Policy provision contained herein. We may change this Privacy Policy by posting a new version of this Privacy Policy on this website. It is your responsibility to review all updated versions of this Privacy Policy. We encourage you to periodically review our Privacy Policy to stay informed about how we are protecting the personally identifiable information we collect. Your continued use of the PubNub website or PubNub Services constitutes your agreement to this Privacy Policy and any updates. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personally identifiable information may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of PubNub may continue to use your information as set forth in this policy without additional consent from you, provided such entity agrees to the provisions of this policy.
  6. Changes to Privacy Policy. If our Privacy Policy or procedures change, we will promptly post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change. PubNub may share personal information with any entity that is affiliated with us for purposes consistent with this Policy.
  7. Access to your Information.You may contact PubNub to request Customer Information held by PubNub in order to correct, amend or delete information that is inaccurate. Contact information is provided in Section 8 below.
  8. Contacting PubNub, Enforcement. PubNub provides periodic training for its employees involved in the collection and dissemination of Customer Information. In addition, PubNub’s internal policies and procedures provide for disciplinary action if our employees fail to follow this Privacy Policy. We periodically self-assess and review these internal policies and procedures to review compliance. The PubNub Data Protection Officer is George Gong. Email:
  9. Dispute Resolution. In compliance with the Privacy Shield Principles, PubNub commits to resolve complaints about your privacy and our collection or use of your personal information and will respond to such complaints within forty-five days. European Union citizens with inquiries or complaints regarding this privacy policy should first contact PubNub at:

    1. Email: attention to PubNub’s Chief Privacy Officer
    2. Postal mail: PubNub Inc., 460 Bryant Street, San Francisco, CA 94107

      PubNub has further committed to refer unresolved privacy complaints under the Privacy Shield to an independent dispute resolution mechanism, established by JAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by PubNub, please contact them for more information and to file a complaint.

      The JAMS dispute resolution process shall be conducted in English. In addition, the United States Federal Trade Commission is the statutory body that has jurisdiction to hear any claims against PubNub regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy.

      In addition, If PubNub does not resolve the complaint, you can submit the matter to arbitration to a single arbitrator of the Privacy Shield Panel. The remedies from this arbitration are limited to individual-specific, non-monetary equitable relief (such as access, correction, deletion, or return of the individual’s data in question) necessary to remedy the violation of the Principles only with respect to the individual.

      For European Residents and European supervisory authorities, you can contact our Representative at: VeraSafe
      Unit 3D North Point House
      North Point Business Park
      New Mallow Road
      Cork T23AT2P
      Ireland. Email:

      Or you may contact the Office of the Data Protection Commissioner. Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland. email

      Last Update: May 21, 2018