PubNub has further committed to refer unresolved privacy complaints under the Privacy Shield to an independent dispute resolution mechanism, established by JAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by PubNub, please contact them for more information and to file a complaint. The JAMS dispute resolution process shall be conducted in English. In addition, the United States Federal Trade Commission is a statutory body that has jurisdiction to hear any claims against PubNub regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy. https://www.jamsadr.com/eu-us-privacy-shield. In addition, If PubNub does not resolve the complaint, you may submit the matter to arbitration to a single arbitrator of the Privacy Shield Panel. The remedies from this arbitration are limited to individual-specific, non-monetary equitable relief (such as access, correction, deletion, or return of the individual’s data in question) necessary to remedy the violation of the Principles only with respect to the individual.
For European Residents and European supervisory authorities, you can contact our Representative at: VeraSafe
Unit 3D North Point House
North Point Business Park
New Mallow Road, Cork T23AT2P, Ireland.
Or you may contact the Office of the Data Protection Commissioner. Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland. email firstname.lastname@example.org