Postal mail: PubNub Inc., 725 Folsom St., San Francisco, CA 94107
PubNub has further committed to refer unresolved privacy complaints under the Privacy Shield to an independent dispute resolution mechanism, established by the European Union data protection authority (DPA). If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by PubNub, please contact them for more information and to file a complaint. The EU DPA panel may be contacted at firstname.lastname@example.org and the EU DPA may be contacted directly via the information provided at http://ec.europa.eu/justice/data-protection/bodies/authorities/eu/index_en.htm. Fax: (32-2)296 80 10 Telephone: (32-2)295 17 86. Mail: Data protection panel secretariat, Rue de Luxembourg 46 (01/126), B-1000 Brussels, BELGIUM.
The DPA dispute resolution process shall be conducted in English. In addition, the United States Federal Trade Commission is the statutory body that has jurisdiction to hear any claims against PubNub regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy.
In addition, If PubNub does not resolve the complaint, you can submit the matter to arbitration to a single arbitrator of the Privacy Shield Panel. The remedies from this arbitration are limited to individual-specific, non-monetary equitable relief (such as access, correction, deletion, or return of the individual’s data in question) necessary to remedy the violation of the Principles only with respect to the individual.
Last Update: September 22, 2016