Last Updated: July 15, 2021
PubNub Service and Registration. PubNub may collect and receive personal data in a variety of ways and use them for different purposes. When you sign up for the PubNub Services or attend events and visit our offices, we collect personal identifiers such as your name, email address, organization name, and other contact information. We also collect your payment information as well as other information required to configure, use, pay for, and receive support for the PubNub Services, and your IP address, time you visited, and cookies (collectively, “Customer Information”).
Cookies. A cookie is a piece of information that our web server sends to your computer (actually to your browser file) when you access a website. Then when you come back to our site, it will detect whether you have one of our cookies on your computer. Our cookies help provide additional functionality to the site and help us analyze site usage more accurately. We use both our own and third party cookies for statistical purposes and to improve our website. You can set some of your own Cookie preferences or disable them, but doing so may affect the functionality of the Service, including notifications.
IP Address. When you visit our website, we collect IP address information in order to provide you more relevant content.
Use. The information we collect is used for various purposes such as:
Provide Services. We may contact you to provision the PubNub products or services, provide customer support, track site usage and assist with website account session authentication and identification when you visit our site.
Communicate with you about our services. The information collected is used to provide you with information that you request from us. Your email address will be used to notify you of critical updates, account information, and news or announcements that may be of interest to you.
Process Payments. We may use your Personal Data, such as contact data, to administer our business activities and carry out our obligations arising from any contracts between you and us, including invoicing.
Improve our Services. The information is also used to improve our website, your website experience, our services, products, offerings and the overall performance of our services.
Support Security. We use the information to comply and maintain our compliance with applicable laws and standards, or to investigate and prevent security issues and abuse. Additionally, such information may be used to respond to law enforcement requests as required by applicable law, court order or governmental regulations.
Market our products and services. We may use your information to send promotional communications that may be of specific interest to you and your organization, including information about new features, and to drive engagement.
PubNub customers. We may share information we collect with our third party data center service providers that assist with operating the PubNub Services. Third party service providers that we use are required to protect all data provided hereunder as PubNub confidential information, restricting transfer and disclosure to any other third party.
Website visitors. As you browse pubnub.com, advertising cookies and cookies to assist in marketing our services to you will be placed on your computer so that we can understand what you are interested in. Our marketing services partners enable us to present you with information on our services based on your previous interaction with pubnub.com. The techniques our partners employ do not automatically collect personal information such as your name, email address, postal address, or telephone number. In addition, we use Google, Inc. to collect data to track and examine the use of pubnub.com, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.
Credit Card Processing Provider. PubNub uses a third party credit card processing provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on our behalf, and is subject to confidentiality obligations restricting the disclosure of information collected to other third parties.
Attribution. PubNub may include a list of customers of the PubNub Services as well as testimonials on the PubNub website that contains a customer name, logo and associated employee name and title. Customer consents to such listing or posting of testimonials.
Public Forums. Any information you post on any PubNub provided blog, bulletin board or similar forum may be freely used by PubNub, any PubNub customer or any other visitor to such forum, and therefore, you shall have no expectation of privacy with any data included in such forum.
Required by Law. PubNub reserves the right to use or disclose information provided if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or legal process.
Retention. PubNub retains Customer Information for a period of time that is consistent with the purpose of the data collection, or where it has a justifiable business need to do so, such as enforcing our agreements or resolving disputes, or unless a longer retention period is required by law.
Do Not Track. PubNub does not respond to ‘Do Not Track’ browser signals or other mechanisms. Third parties may collect personal information about your online activities over time and across sites when you visit the Site or use the PubNub Service.
Choice - Opt Out. You can choose not to provide certain information, but this may impair your ability to use the PubNub Services. You may opt out of Google Analytics by visiting the Google Analytics opt-out page. To opt out of the marketing tracking, send an email to email@example.com Opt Out Request. PubNub uses Facebook-generated pixels to collect and receive information from you and elsewhere on the internet and use that information to provide measurement services and target ads. You can opt out of Facebook tracking by clicking here.
General Purposes. PubNub will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. With respect to personal information it collects, PubNub will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.
Service Purposes. When third party providers and developers use the PubNub Services, data is sent ("Published") and received ("Subscribed") through the PubNub Services. Aggregate, non-personally identifiable data Published to, and Subscribed from, the PubNub Services may be used by PubNub to help with the development, tuning and scaling of the PubNub Services, including the generation of reports. Reporting is used both for internal use and to provide reports available to the PubNub customer associated with such provided data. PubNub will keep all data private, and will not share data with any third parties, except as an aggregate across multiple PubNub customers (for example, advertising the total number of messages sent through the PubNub Service per day). Occasionally we may use the information collected herein to notify all our customers about new services or special offers.
Security. PubNub provides various levels of security and the ability to encrypt data to customers for data Published to the PubNub Services. Please check the PubNub documentation for up-to-date information on the various security levels offered to third party providers and developers by the PubNub Services. In addition, PubNub takes reasonable measures, including technical, physical, and administrative measures and training, designed to protect personal information from loss, misuse, and unauthorized disclosure, access, alteration, and destruction. PubNub safeguards personal information according to established security standards and periodically assesses new technology for methods of protecting information. However, PubNub cannot guarantee the security of personal information.
If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use the PubNub website and PubNub Services with the consent of your parent or legal guardian.
You may contact PubNub to request Customer Information held by PubNub in order to correct, amend or delete information that is inaccurate. The Contact information is provided in the Contact Us section below.
To the extent required by applicable law, when PubNub transfers personal information to recipients in other countries, PubNub will take measures to protect that information including, as appropriate, by executing data transfer agreements based on the European Commission’s Standard Contractual Clauses pursuant to article 46 of the General Data Protection Regulation (GDPR), or by selecting data recipients that are certified to the EU-U.S. and Swiss-U.S. Privacy Shield frameworks
PubNub complies with the provisions of the Regulation (EU) 2016/679 of the European Parliament, known as the General Data Protection Regulation (GDPR). For purposes of Article 14(2) of the GDPR, PubNub relies on the following lawful basis for processing Personal Data: consent, compliance with law and legitimate interests.
Under GDPR, PubNub acts as a Data Processor vis a vis data provided to it through the PubNub services by its Customers.
PubNub acts as a Data Controller with regard to data collected as part of its marketing activities.
All transfers of data internally and from the European Economic Area are done in accordance with Standard Contractual Clauses, or where applicable Privacy Shield.
For commercial customers on PubNub’s annual subscription plan, PubNub will execute Standard Contractual Clauses (also known as Model Clauses) as updated from time to time by the European Commission
In compliance with the Privacy Shield Principles, PubNub commits to resolve complaints about our collection or use of your personal information and will respond to such complaints within forty-five days. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact PubNub at:
Email: firstname.lastname@example.org attention to PubNub’s Chief Privacy Officer
Postal mail: PubNub Inc., 50 Francisco Street, Suite 100, San Francisco, CA 94133
PubNub has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU and Switzerland in the context of the employment relationship.
PubNub has further committed to refer unresolved privacy complaints under the Privacy Shield to an independent dispute resolution mechanism, established by JAMS.
If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by PubNub, please contact them for more information and to file a complaint.
The JAMS dispute resolution process shall be conducted in English. In addition, the United States Federal Trade Commission is a statutory body that has jurisdiction to hear any claims against PubNub regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy. https://www.jamsadr.com/eu-us-privacy-shield.
If PubNub does not resolve the complaint, you may submit the matter to binding arbitration to resolve disputes regarding Privacy Shield compliance. See https://www.privacyshield.gov/article?id=ANNEX-I-introduction for further information
The remedies from this arbitration are limited to individual-specific, non-monetary equitable relief (such as access, correction, deletion, or return of the individual’s data in question) necessary to remedy the violation of the Principles only with respect to the individual. For European Residents and European supervisory authorities, you can contact our Representative at: VeraSafe Unit 3D North Point House North Point Business Park New Mallow Road, Cork T23AT2P, Ireland. Email: email@example.com
Or you may contact the Office of the Data Protection Commissioner. Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland. email firstname.lastname@example.org
For privacy related inquiries, please Email:email@example.com attention to PubNub’s Chief Privacy Officer.
Postal mail: PubNub Inc., 50 Francisco Street, Suite100, San Francisco, CA 94133. The PubNub Data Protection Officer is George Gong. Email:firstname.lastname@example.org
Last Update:July 15, 2021