TRANSPORT & DELIVERY

Connect Drivers, Passengers, and Deliveries for Rideshare and Delivery Apps

Delivery, provisioning and customer support with in app chat, notifications, and real-time location tracking for rideshare and delivery apps.

Connect drivers, customers, and orders in real time, and at scale, for rideshare and delivery apps

Use notifications with on-demand services

Send in-app alerts or SMS triggered by orders, locations and events to help keep business running smoothly between dispatch, drivers and customers.

Leverage location data for visual tracking on maps or for provisioning with drivers

Visually display driver location on real-time maps, or use geolocation for provisioning events for orders and drivers.

Embed in-app chat to streamline communication

Reduce customer support costs and enhance user experience by providing driver-customer or dispatch-driver communication.

Real-time data gets riders and drivers where they need to go

CASE STUDY

Solution

Zoomy worked with dev partner Roam Creative to implement a real-time rideshare application for drivers and riders using PubNub. In real time, they’re able to control the communication and notification flow between riders and drivers, as well as power live location updates.

Impact

Riders used to have to wait 10 seconds between updates, and sometimes drivers wouldn’t know if a rider acknowledged that the ride was going to happen -- killers for a ridesharing application that simultaneously overloaded the infrastructure. Now, Zoomy delivers a seamless and real-time experience that connects riders and drivers, ultimately getting both where they need to go.

In the back of my mind, I was thinking ‘Do I want to run a real-time network as well?’ Scalability, operations, and writing the mobile client on two different platforms, and maintaining it, felt like a stretch of resources. Because for us, real-time was one of many pieces of the puzzle.

Chris Moore

Co-Founder, and Director of Roam Creative