SUPPORT PLANS

Get personalized support from our professional team. Pick the plan that works for you and rest assured that you're in good hands.

  • Guaranteed Response within Business Hours
  • Support Availability
  • Up-Time Status Updates
  • Email Support
  • Phone Support
  • Slack Support

Basic

Free
Basic
  • Guaranteed Response within Business Hours
  • Support Availability
  • Up-Time Status Updates
  • Email Support
  • Phone Support
  • Slack Support
  • N/A
  • N/A
  • Yes
  • Yes
  • No
  • No

Gold

$ 500/mo
Contact Sales Gold
  • Guaranteed Response within Business Hours
  • Support Availability
  • Up-Time Status Updates
  • Email Support
  • Phone Support
  • Slack Support
  • 4 hours
  • 24 * 5 Support
  • Yes
  • Yes
  • No
  • No

Platinum

$ 1,500/mo
Contact Sales Platinum
  • Guaranteed Response within Business Hours
  • Support Availability
  • Up-Time Status Updates
  • Email Support
  • Phone Support
  • Slack Support
  • 2 hours
  • 24 * 7 Support
  • Yes
  • Yes
  • Yes
  • Yes

Live Event Support

Available with all plans
$399/hour
Contact Sales
Live Proactive Monitoring
Dedicated contact on the PubNub support team
2 hours minimum