Pricing and Support

Flexible features and pricing to suit your business

Free*

$0/month

WHAT'S INCLUDED

  • Up to 200 MAUs OR 1M total transactions per month

* For testing, prototyping, or smaller implementations. Not recommended for production scale implementations.

** Usage exceeding these limits will result in either automatically being upgraded to our Starter Plan with your provided credit card or product keys will be locked for accounts that do not have a credit card associated with it.


Starter

Starts at*

$49/month

WHAT'S INCLUDED

  • Up to 1000 MAUs

  • Up to 3000 transactions per MAU

* Usage above these limits are billed at $0.05 per additional user and $30 per additional 1M transactions


Pro

Pay for what you use

Custom Pricing

WHAT'S INCLUDED

  • Volume-based discounts

  • Annual pre-pay options

  • Custom rates and limits

Compare what is included in each plan

Scale & Performance
FeatureIncluded
99.999% SLA
No
Advanced Network Tuning
No
<100ms latency worldwide
No
Unlimited concurrent users
Yes
Unlimited channels
Yes
Unlimited devices
Yes
Data Storage
Up to 7 days and Up to 1 GB
Security & Compliance
FeatureIncluded
SAML SSO
No
Custom Domain Origin
No
BAA signed for HIPAA Compliance
No
DPA signed for GDPR Compliance
No
Access Control
Yes
Encryption
Yes
Real-Time Features
FeatureIncluded
Pub/Sub
Yes
Rate limited
Message Reactions
Yes
Rate limited
Message Persistence
Yes
Rate limited
Message Filtering
Yes
Rate limited
Channels
Yes
Rate limited
Functions
Yes
Rate limited
Presence
Yes
Rate limited
Mobile Push Notifications
Yes
Rate limited
App Context
Yes
Rate limited
Access Manager
Yes
Rate limited
File Sharing
Yes
Rate limited
Events & Actions
FeatureIncluded
Free
No
Intro
No
Pro
No
PubNub Insights
FeatureIncluded
Standard
No
Premium
No
Scale & Performance
FeatureIncluded
99.999% SLA
No
Advanced Network Tuning
No
<100ms latency worldwide
Yes
Unlimited concurrent users
Yes
Unlimited channels
Yes
Unlimited devices
Yes
Data Storage
Up to 6 months
Security & Compliance
FeatureIncluded
SAML SSO
No
Custom Domain Origin
No
BAA signed for HIPAA Compliance
No
DPA signed for GDPR Compliance
Yes
Access Control
Yes
Encryption
Yes
Real-Time Features
FeatureIncluded
Pub/Sub
Yes
Message Reactions
Yes
Message Persistence
Yes
Message Filtering
Yes
Channels
Yes
Functions
Yes
Presence
Yes
Mobile Push Notifications
Yes
App Context
Yes
Access Manager
Yes
File Sharing
Yes
Events & Actions
FeatureIncluded
Free
Yes
Rate Limited
Intro
Yes
Additional cost
Pro
Yes
Additional cost
PubNub Insights
FeatureIncluded
Standard
Yes
Premium
Yes
Additional cost
Scale & Performance
FeatureIncluded
99.999% SLA
Yes
Advanced Network Tuning
Yes
<100ms latency worldwide
Yes
Unlimited concurrent users
Yes
Unlimited channels
Yes
Unlimited devices
Yes
Data Storage
Up to unlimited
Security & Compliance
FeatureIncluded
SAML SSO
Yes
Custom Domain Origin
Yes
BAA signed for HIPAA Compliance
Yes
DPA signed for GDPR Compliance
Yes
Access Control
Yes
Encryption
Yes
Real-Time Features
FeatureIncluded
Pub/Sub
Yes
Message Reactions
Yes
Message Persistence
Yes
Message Filtering
Yes
Channels
Yes
Functions
Yes
Presence
Yes
Mobile Push Notifications
Yes
App Context
Yes
Access Manager
Yes
File Sharing
Yes
Events & Actions
FeatureIncluded
Free
Yes
Rate Limited
Intro
Yes
Additional cost
Pro
Yes
Additional cost
PubNub Insights
FeatureIncluded
Standard
Yes
Premium
Yes
Additional cost

Compare support options

Enjoy our Standard Support option that comes at no cost with all our plans. Upgrade to a paid support option that is right for you. Access our experts to help you with your implementation and to ensure your real time features are always operating reliably.

Standard
Included FREE

Create an Account
Features
FeatureIncluded
Support availability
Reasonable Effort
Guaranteed response time
1-2 Days
Support channel
Email & chat
Health check & business review
No
Custom origin setup
No
Dedicated live event monitoring
No
Real-time operational dashboards
No
Dedicated solution architect
No
Code review
No
Early product release access
No
Direct engineer access
No
Hosted customer certificates
No
Critical incident paging mechanism
No

Gold
Support

Contact Sales
Features
FeatureIncluded
Support availability
24/5
Guaranteed response time
2 hours
Support channel
Free + video call
Health check & business review
Annual
Custom origin setup
Available on request
Dedicated live event monitoring
No
Real-time operational dashboards
No
Dedicated solution architect
No
Code review
No
Early product release access
No
Direct engineer access
No
Hosted customer certificates
No
Critical incident paging mechanism
No

Platinum
Support

Contact Sales
Features
FeatureIncluded
Support availability
24/7
Guaranteed response time
1 hours
Support channel
Gold + Private Slack/Teams
Health check & business review
Bi-Annual
Custom origin setup
Yes
Dedicated live event monitoring
Limited hours
Real-time operational dashboards
1 Dashboard
Dedicated solution architect
Yes
Code review
Yes
Early product release access
Yes
Direct engineer access
No
Hosted customer certificates
No
Critical incident paging mechanism
No

Enterprise
Support

Contact Sales
Features
FeatureIncluded
Support availability
24/7
Guaranteed response time
Guaranteed: 30 mins
Support channel
Platinum + Hotline
Health check & business review
Quarterly
Custom origin setup
Yes
Dedicated live event monitoring
Yes
Real-time operational dashboards
Unlimited Dashboards with Export Capability
Dedicated solution architect
Yes
Code review
Yes
Early product release access
Yes
Direct engineer access
Yes
Hosted customer certificates
Yes
Critical incident paging mechanism
Yes

Virtual event support

What’s included
  • Real-time proactive monitoring and dashboards
  • Live, dedicated Event Support agents
  • Multiple communication channels for event assistance

$399 /hour

A recommended support add-on for live streaming and entertainment events

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