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SUPPORT PLANS
Get personalized support from our professional team. Pick the plan that works for you and rest assured that you're in good hands.
Support Availability
Guaranteed Response Time
Up-Time Status Updates
Email Support
Slack Support
Phone Support
Real-time Operational Dashboards
Real-Time Operation Metrics Data Export
Custom Origin Setup
Live Event Support - Up to 5 Hours per Month
Basic
Free
Available with all plans
Basic
Support Availability
Guaranteed Response Time
Up-Time Status Updates
Email Support
Slack Support
Phone Support
Datadog dashboards
Real-Time Operation Metrics Data Export
Custom Origin Setup
Live Event Support - Up to 5 Hours per Month
N/A
N/A
Yes
Yes
No
No
No
No
No
No
Gold
highest of
$500
/month
or 4% of usage bill
Contact Sales
Gold
Support Availability
Guaranteed Response Time
Up-Time Status Updates
Email Support
Slack Support
Phone Support
Datadog dashboards
Real-Time Operation Metrics Data Export
Custom Origin Setup
Live Event Support - Up to 5 Hours per Month
24*5
4 hours
Yes
Yes
No
No
Yes
No
No
No
Platinum
highest of
$1,500
/month
or 6% of usage bill
Contact Sales
Platinum
Support Availability
Guaranteed Response Time
Up-Time Status Updates
Email Support
Slack Support
Phone Support
Datadog dashboards
Real-Time Operation Metrics Data Export
Custom Origin Setup
Live Event Support - Up to 5 Hours per Month
24*7
2 hours
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Live Event Support
Available for purchase with all plans
$399
/hour
Contact Sales
Live Proactive Monitoring
Live Dedicated Support Agent
Dedicated Slack Channel
2 Hours Event Minimum