SUPPORT PLANS

Get personalized support from our professional team. Pick the plan that works for you and rest assured that you're in good hands.

  • Support Availability
  • Guaranteed Response Time
  • Up-Time Status Updates
  • Email Support
  • Slack Support
  • Phone Support
  • Datadog Dashboards
  • Custom Origin Setup
  • Live Event Support - Up to 5 Hours per Month

Basic

Free

Available with all plans

Basic
  • Support Availability
  • Guaranteed Response Time
  • Up-Time Status Updates
  • Email Support
  • Slack Support
  • Phone Support
  • Datadog Dashboards
  • Custom Origin Setup
  • Live Event Support - Up to 5 Hours per Month
  • N/A
  • N/A
  • Yes
  • Yes
  • No
  • No
  • No
  • No
  • No

Gold

highest of

$500/month

or 4% of usage bill

Contact Sales Gold
  • Support Availability
  • Guaranteed Response Time
  • Up-Time Status Updates
  • Email Support
  • Slack Support
  • Phone Support
  • Datadog Dashboards
  • Custom Origin Setup
  • Live Event Support - Up to 5 Hours per Month
  • 24*5
  • 4 hours
  • Yes
  • Yes
  • No
  • No
  • No
  • No
  • No

Platinum

highest of

$1,500/month

or 6% of usage bill

Contact Sales Platinum
  • Support Availability
  • Guaranteed Response Time
  • Up-Time Status Updates
  • Email Support
  • Slack Support
  • Phone Support
  • Datadog Dashboards
  • Custom Origin Setup
  • Live Event Support - Up to 5 Hours per Month
  • 24*7
  • 2 hours
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes

Live Event Support

Available for purchase with all plans
$399/hour
Contact Sales
Live Proactive Monitoring
Live Dedicated Support Agent
Dedicated Slack Channel
2 Hours Event Minimum