SUPPORT PLANS

Get personalized support from our professional team. Pick the plan that works for you and rest assured that you're in good hands.

Support Availability
Guaranteed Response Time
Up-Time Status Updates
Email Support
Slack Support
Phone Support
Real-time Operational Dashboards
Real-Time Operation Metrics Data Export
Custom Origin Setup
Live Event Support - Up to 5 Hours per Month

Basic

Free

Available with all plans

Basic

Support Availability
Guaranteed Response Time
Up-Time Status Updates
Email Support
Slack Support
Phone Support
Datadog dashboards
Real-Time Operation Metrics Data Export
Custom Origin Setup
Live Event Support - Up to 5 Hours per Month

N/A
N/A
Yes
Yes
No
No
No
No
No
No

Gold

highest of

$500_/month

or 4% of usage bill

Contact Sales Gold

Support Availability
Guaranteed Response Time
Up-Time Status Updates
Email Support
Slack Support
Phone Support
Datadog dashboards
Real-Time Operation Metrics Data Export
Custom Origin Setup
Live Event Support - Up to 5 Hours per Month

24*5
4 hours
Yes
Yes
No
No
Yes
No
No
No

Platinum

highest of

$1,500_/month

or 6% of usage bill

Contact Sales Platinum

Support Availability
Guaranteed Response Time
Up-Time Status Updates
Email Support
Slack Support
Phone Support
Datadog dashboards
Real-Time Operation Metrics Data Export
Custom Origin Setup
Live Event Support - Up to 5 Hours per Month

24*7
2 hours
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes

Live Event Support

Available for purchase with all plans

$399/hour

Contact Sales

Live Proactive Monitoring

Live Dedicated Support Agent

Dedicated Slack Channel

2 Hours Event Minimum