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Scaling and Moderating Chat during COVID-19
Recording DateRecording Date

Jun 25, 2020

webinar

Scaling and Moderating Chat during COVID-19

Learn how to operate communities at scale and keep communication healthy, especially in times of surging demand.

Scaling and Moderating Chat during COVID-19
Recording DateRecording Date

Jun 25, 2020

As remote interactions become the new normal, the apps we rely upon to connect with others have seen an unprecedented uptick in demand and usage. Users are flooding online communication platforms, presenting a major moderation challenge.

Listen as Two Hat discusses best practices for moderating high-volume chat as we navigate these unprecedented times.

Two Hat are experts in AI-powered content moderation and profanity filtering, and their tools, "Community Sift" and "Sift Ninja" represent the best-in-class approaches to content moderation, depending on the scale of the platform.

During this webinar, you’ll learn from the experts about:

  • The current landscape of chat applications and moderation, shaped by COVID-19

  • Tools to moderate high-volume chat, using Two Hat

  • Best-practices for moderating chat at scale

We'll dig into general practices, infrastructural approaches to scaling chat, and how to use Two Hat's "Community Sift" and "Sift Ninja" while scaling to handle large user volumes without letting through bad behavior and language.

Learn why a scalable infrastructure core is essential for chat. Plus get tips on how to support large numbers of concurrent users without a drop in service or service quality.

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Speakers

Eric Grossman

Eric Grossman

PubNub Content Marketing Manager

Mike Curliss

Mike Curliss

TwoHat VP of Sales & Marketing

Carlos Figueiredo

Carlos Figueiredo

TwoHat Director, Community Trust & Safety

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