PubNub powers the seamless, reliable conversation experience in the app between customers and the chatbot.
PubNub provided an infrastructure optimal for testing, prototyping, and deploying without wasting substantial resources and time
50+ PubNub SDKs -AI the flexibility to focus on building their product rather than sifting between, or building, infrastructure and services.
We selected PubNub for our new company because we had a great experience with PubNub at our previous company. At that company, before we discovered PubNub, we had several engineers spend the better part of a year trying to build the basics of real-time publish-subscribe functionality. It was complicated, expensive to build and maintain, and lacked functionality. We quickly shut that product down when we discovered PubNub because it was clear that PubNub was going to be a more affordable, faster, and more reliable solution. Joel Grossman Co-founder of NumberAIWhen it comes to providing an AI-enhanced chat experience, natural conversation - and the speed to deliver it - is mission critical. Businesses must be able to reliably chat with any number of users simultaneously, and provide valuable and relevant answers to users, whether the response is automated or human-powered. Users expect assistance and answers in real time. NumberAI simplifies that functionality for Main Street businesses. NumberAI is a real-time conversation platform for Main Street that brings AI-powered communication to the phone line, text-enabling businesses of all sizes in an easy and intuitive way. The product rescues missed callers--lost business--and uses Natural Language Processing (NLP) to automatically reply to common questions that a business receives and completes common tasks (taking food orders, for example) that generate new revenue. When the AI cannot handle a customer, an employee is notified to ensure a rapid response.
We had to justify the investment needed to get the quality and consistency we needed. We dabbled with PubNub, Ably, and using open source WebSockets. Ultimately, we found PubNub the right fit for what we're doing, Joel Grossman Co-Founder of NumberAI
One of the best parts about working with PubNub is that we were able to start out really simple and prove out parts of our early product and then layer in more functionality as we got into deeper product problems.
With PubNub, we've found the product to be incredibly reliable and haven’t had any significant issues around delivery. We’re always finding new ways to use the PubNub service as our product evolves. For example, we’re continuously improving our use of channel groups as we enhance our product.
We selected PubNub for our new company because we had a great experience with PubNub at our previous company. At that company, before we discovered PubNub, we had several engineers spend the better part of a year trying to build the basics of real-time publish-subscribe functionality. It was complicated, expensive to build and maintain, and lacked functionality. We quickly shut that product down when we discovered PubNub because it was clear that PubNub was going to be a more affordable, faster, and more reliable solution.