Privacy that powers real-time trust
Privacy isn’t an afterthought at PubNub—it’s foundational. We design and operate our real-time platform with transparency, customer control, and responsible data practices at the core. Whether you’re powering live digital experiences or scaling globally, we’re committed to handling data securely and respectfully.
Our Privacy Principles
Our approach to privacy is grounded in transparency, responsibility, and user control.
Data Minimization
We only process what’s needed.
Transparency
You know what we collect and why.
Control & Choice
You decide how data is used.
Security & Safeguards
Built into every layer.
What Data We Process & Why
We process data only as necessary to deliver, secure, and improve PubNub services.
What We Process
Account and contact info
Technical & usage data
Customer content (as directed)
PubNub does not claim ownership of customer data.
Why We Process Data
Provide & operate services
Protect security & reliability
Support and compliance
PubNub does not use customer data for advertising purposes or to train AI models.
You Control Your Data
Your data. Your choices.
PubNub acts as a data processor and handles customer data only in accordance with customer instructions and applicable agreements. Customers control what data is sent to PubNub, how it’s used within their applications, and how long it’s retained.
Learn more about our Shared Responsibility Model
Global Privacy & Data Transfers
Protecting data across borders and regulations.
PubNub operates a global platform, which means personal data may be processed or transferred across regions, including the European Union (EU), the United States, and Asia-Pacific (APAC).
We support international data transfers using appropriate legal and technical safeguards, including:
Recognized data transfer frameworks, where applicable
Contractual protections such as Standard Contractual Clauses (SCCs)
Security controls designed to protect data in transit and at rest
These measures help ensure personal data is protected regardless of where it is processed.
Your Privacy Rights
Respecting privacy rights worldwide.
Depending on location, individuals may have rights related to access, correction, deletion, or restriction of personal data. PubNub supports these rights in accordance with applicable data protection laws and customer instructions.
Submit a Privacy Request by contacting privacy@pubnub.com
