Enhance customer support experiences efficiently and seamlessly
Capabilities to support your customers real-time interactions
Reliable and scalable chat and real-time features
PubNub provides reliable chat functionality with the flexibility to add features such as presence detection, alerts, and push notifications that create a customized experience for your end users. PubNub’s reliability can cut the time customers wait in queues, help with routing and optimize business processes.
Top tier security and compliance
End-to-End compliance for HIPAA, ISO and similar regulatory compliances provide secure support for your team and your end users. Customer support data can be sensitive - including addresses, payment info, etc. With PubNub, you can give customers the security they expect in the modern era while handling their concerns in a compliant way.
Third-party integrations
Through PubNub’s third party integrations, you can add audio and video, language translation, chatbots, text-to-speech and more. These pre-built integrations give you the flexibility to create the customer experience that increases return shoppers, decreased wait time and increased brand perception. that is needed for you.