With PubNub, we know that we get a quality, robust solution and a mature platform that solves all of our problems.
Mark Waldron, Senior Engineering Manager at Kustomer
Communications
Enhance customer support experiences efficiently and seamlessly
PubNub makes it easy to enable better team and customer collaboration
Redefine customer experience using PubNub
Resolve customer requests quickly
Resolve customer requests quickly and easily with sentiment analysis. Gauge conversations and provide simple escalation using access management, including to 3rd parties
Route data easily
Route data and messages to Salesforce, dashboards, or other systems
Take user experience to the next level
Utilize third-party integrations to add audio and video, language translation, chatbots, and more.
Capabilities to support your customers real-time interactions
Reliable and scalable chat and real-time features
PubNub provides reliable chat functionality with the flexibility to add features such as presence detection, alerts, and push notifications that create a customized experience for your end users. PubNub’s reliability can cut the time customers wait in queues, help with routing and optimize business processes.
Top tier security and compliance
End-to-End compliance for HIPAA, ISO and similar regulatory compliances provide secure support for your team and your end users. Customer support data can be sensitive - including addresses, payment info, etc. With PubNub, you can give customers the security they expect in the modern era while handling their concerns in a compliant way.
Third-party integrations
Through PubNub’s third party integrations, you can add audio and video, language translation, chatbots, text-to-speech and more. These pre-built integrations give you the flexibility to create the customer experience that increases return shoppers, decreased wait time and increased brand perception. that is needed for you.
