Drop bad actors, high bandwidth, and botched reaction times
Toxic messages slip through. Chat moderators spend hours manually reviewing content. 60% of users leave at alarming rates, never to return.
You don’t need a new stream or game; you need a new solution to chat moderation.
Pain Point Agitation
Well, you may have realized “keeping pace” isn’t enough. Today’s digital shopping landscape demands that you build faster, adapt smarter, and explore what’s next. All before your competitors do.
For instance, can your systems instantly respond when carts are abandoned across multiple channels? Or do your teams have real-time insight into inventory? And are you ready to embrace emerging trends like live shopping and on-demand buying experiences?
With the right foundation, you don’t just keep up. Oh no, you lead the way.
The benefits of AI chat moderation with PubNub
Stream without stress: Live in-stream filtering
Evaluate each message before it’s published with native latency that exceeds that of
external APIs.
Benefit
Keep conversations natural, tackle user drop-off, and build a world that works for your community.
Block burnout and overhead: Built-in, serverless scale
Scale limitlessly without manual moderation teams, freeing up their workload and your overhead costs.
Benefit
Reduce moderation overhead and burnout, ship in minutes, and conquer 1600+ requests per second.
Tailored to your network and your users: Flexible, private architecture
Tailor your rules to your community’s unique needs while keeping their data all inside your network.
Benefit
Your data stays safe and yours. Your audience stays, period.
Here’s how you can create the intimate experiences shoppers crave
Real‑Time Messaging & Chat
Support live and social shopping with advanced chat features: status, typing, reactions, emojis, sentiment, moderation
Benefit
Connect buyers, sellers, hosts, and influencers instantly; safer, more engaging conversations
Smart Notifications
Promotions, price drops, order updates, shipping ETAs, geo‑triggers
Benefit
Keep customers informed and returning, across the journey
Real-time Geolocation & Dispatch
Live driver tracking, route optimization, ETA updates, geofencing
Benefit
Streamline logistics, reduce delivery times, and enhance customer satisfaction with live tracking
Live Transactions & Sync
Inventory, pricing, bids, and quotes kept accurate in milliseconds
Benefit
Streamlined transactions reduce friction and speed decisions
Global Reliability
99.999% uptime, sub‑second delivery, worldwide edge network
Benefit
Confident scale during events, launches, and peak traffic
“PubNub blocked toxicity live without slowing chat. Setup took minutes.”
Name Surname
Job title
EBOOK
The ultimate guide to chat moderation
Protect your people and craft conversations that feel live, not queued.
Ditching lag, complexity, inflexible moderation rules, and mod burnout sounds like a dream – but your head’s not in the clouds, we promise.
Breathe life into new conversations, cleaner communities, and most importantly, your platform and people. Discover the real-world paths to better moderation that helped our customers block buyer backslide. Build an action plan that gets you and your team where you need to go in no time.
DEMO
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CASE STUDY
How does PubNub support eCommerce fulfillment and post‑purchase updates?
99.999% uptime, sub‑second delivery, worldwide edge network
ACV Auctions
Real‑time vehicle updates and instant buyer notifications accelerate the sales cycle.
Itemku
C2C chat with online/offline status builds trust and streamlines transactions.
Talk Shop Live
Real‑time shopper alerts, live influencer chat, and push notifications boost conversions.
PubNub | Hive | Why this matters | |
| PubNub vs Hive | |||
| Key Differentiators | |||
AI Moderation Architecture Native processing eliminates latency and external dependencies | PUBNUB ✅ Built-in (Native in-stream processing) | COMPETITOR ✅ External API service (Third-party integration required) | |
Processing Latency Real-time chat requires instant moderation without message delays | PUBNUB ✅ Sub-500ms (In-line message filtering) | COMPETITOR ✅ Variable (External API call overhead) | |
Content Types Supported Text moderation covers 80% of chat use cases with optimal performance | PUBNUB ✅ Text-focused (Spam detection + Word masking) | COMPETITOR ✅ Comprehensive (Text, image, video, audio) | |
Integration Complexity One-click activation vs. custom integration development | PUBNUB ✅ UI Toggle (Enable in BizOps Workspace) | COMPETITOR ✅ API Integration (Requires development work) | |
Data Privacy Data sovereignty matters for compliance and privacy | PUBNUB ✅ Stays in PubNub VPC (No external data sharing) | COMPETITOR ✅ External service (Third-party data processing) | |
Pricing Model Unified billing vs. additional vendor relationship | PUBNUB ✅ Included (Part of PubNub Functions) | COMPETITOR ✅ Separate billing (Seat-based + usage costs) | |
Messaging Infrastructure All-in-one solution vs. multiple vendor integration | PUBNUB ✅ Complete platform (Chat + moderation + real-time features) | COMPETITOR ❌ Moderation only (Requires separate messaging platform) | |
Production Readiness Current availability for immediate deployment | PUBNUB 🔶 Beta feature (Available upon request) | COMPETITOR ✅ Production ready (Established service) | |
PubNub |  Hive | Why this matters | |
| PubNub vs Hive | |||
| Platform performance | |||
Uptime Guarantee An uptime guarantee offers peace of mind for you and confidence in the service we provide. | PUBNUB YesFor all customers | COMPETITOR NoLorem ipsum | |
Latency Lower latency provides a true real-time experience for users, which is crucial for increased engagement and adoption. | PUBNUB WAN < 30 ms50% of PubNub’s messages have below 20ms delivery speed. Our intranet latency is below 1ms, while our WAN latency is sub 30ms. | COMPETITOR Not Listed | |
| Scalability | |||
Uptime Guarantee An uptime guarantee offers peace of mind for you and confidence in the service we provide. | PUBNUB 99.999%For all customers | COMPETITOR 99.95% | |
Latency Lower latency provides a true real-time experience for users, which is crucial for increased engagement and adoption. | PUBNUB WAN < 30 ms50% of PubNub’s messages have below 20ms delivery speed. Our intranet latency is below 1ms, while our WAN latency is sub 30ms. | COMPETITOR Not Listed | |
Talk to a member of our team.
Discover how our AI chat moderator could help clean up your chat
Explore how we can tailor your users' experiences to your unique community needs.
Protect the people and the moments that matter most.
Frequently Asked Questions
How does PubNub AI chat moderation work with my current stack?
PubNub Chat Moderation runs natively within your existing PubNub-powered app—no extra infrastructure or third-party APIs required.
You can activate moderation directly in the PubNub UI, and if you need custom rules, simply extend the logic using PubNub Functions. This means you get seamless integration, whether you’re building in JavaScript, Unity, Python, or any other supported language.
What’s the latency impact of your AI chat moderator?
The moderation engine is designed for real-time performance, processing messages inline with sub-500ms end-to-end latency.
Your users won’t notice any lag—messages are filtered and delivered instantly, so conversations stay fast and natural.
Is data sent to third parties?
No. All moderation happens inside your dedicated PubNub Virtual Private Cloud (VPC) by default. Your chat data never leaves the PubNub environment, so you maintain full control and privacy—no external data sharing or exposure to third-party services.
Can we customize the moderation rules?
Absolutely. You can start with built-in moderation presets for common scenarios, then fine-tune or extend them using PubNub Functions.
This lets you create custom filters, triggers, and workflows tailored to your community’s needs—all without managing extra servers.
Can we customize the moderation rules?
Absolutely. You can start with built-in moderation presets for common scenarios, then fine-tune or extend them using PubNub Functions.
This lets you create custom filters, triggers, and workflows tailored to your community’s needs—all without managing extra servers.
Do I need to run servers for PubNub AI chat moderation to work?
No servers required. PubNub chat moderation is fully managed and serverless, so you don’t have to worry about hosting, scaling, or major maintenance. Just enable the feature and focus on your users.
Do I need to run servers for PubNub AI chat moderation to work?
No servers required. PubNub chat moderation is fully managed and serverless, so you don’t have to worry about hosting, scaling, or maintenance. Just enable the feature and focus on your users.
How does it compare with other options like Hive AI?
Hive's external API requirement and additional complexity create an opportunity for developers needing integrated real-time communication with AI moderation.
PubNub offers native integration, sub-500ms latency, simplified architecture, and unified billing. For teams seeking real-time chat with efficient AI moderation, PubNub is a leading choice.
How do I try it?
Getting started is simple: log in to your PubNub account and enable Chat Moderation in the BizOps Workspace.
There’s a built-in free tier for developers, so you can test moderation in your app right away—no credit card or long setup process needed.
