Modern in-app chat increasingly looks and feels like the dedicated chat apps that host much of our digital interactions. Users expect responsive experiences and appealing UIs, along with features like read receipts, reactions, and typing indicators. They also look for the ability to create group chats, topic-based channels, and ways to conduct secure, private conversations.
In-app chat serves a variety of industries and applications, from chatrooms accompanying live-streamed events, to virtual classrooms, customer service portals, and games.
To meet the basic needs of users, in-app chat requires a real-time messaging backbone. Many in-app chat experiences are built using a Chat API. This lets developers implement rich chat features with minimal effort, and enables them to host a growing user base without devoting resources to building and scaling backend infrastructure.
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