My Account
By clicking your avatar, a sub-menu with different sections is displayed where you can view or change various settings related to your PubNub account.
| Name | Description |
|---|---|
| Profile | Shows general details regarding your account on PubNub's Admin Portal. |
| Account settings | Various account settings including:
|
| Single Sign-On | If your account doesn't have the Single Sign-On feature enabled, this menu item will direct you to a support request to enable it. Once configured, only the account admin is able to access the configuration section for security reasons. |
| Users | User management on your account where you can add new users, choose their roles, and invite them to use Admin Portal. If the company admin adds another user (e.g. Bridget) to the company account (e.g. PubNub), the user can switch between their personal and company accounts using the dropdown on the Homepage.  |
| Plans and billing | Add payment information and check your current pricing and support plans. The Pricing plans tab allows you to change your current pricing plan and shows the differences between the plans. |
| Billing alerts (Paid users only) | Customize billing triggers for your account based on cost or usage. |
| Invoices & costs (Paid users only) | Displays previous invoices as well as current month's costs. This item is a direct link to a tab on the Plans and billing page. |
| Support | Allows for accessing the support contact form. |
| Log out | Logs you out of Admin Portal. |
Plans and billing
The Plans and billing page is a central place for your payment, pricing, and support plan data.
Invoices & costs
As mentioned previously, this tab, located inside the Plans and billing section, shows previous invoices as well as the current month's costs. This allows you, for example, to gauge whether the current month is similar to the previous cost-wise.
The section is split into the following views:
Current and past invoices
This section provides information on both previously paid and yet-to-be-paid invoices. If you paid only for a share of an invoice, this section also shows how much is left to pay.
Month-to-date/Daily breakdown
This section displays different data based on the selected tab. It's split into two separate graphs. One graph shows your costs up to date either on a monthly or daily basis, while the other one shows your cost breakdown by PubNub features that you have enabled, for example, Function Execution.
These graphs allow you to see if the current month is getting close to how much you paid in previous months, it is below that cost, or maybe already over the average amount of your invoices.
Cost predictions
The Total month-to-date cost chart displays the estimated invoice amount at the end of the current month.
The predicted invoice amount is calculated based on the past three months of account usage. This estimation provides visibility into the invoice amount at the end of the current month if the traffic pattern remains the same.
Availability
The predicted cost line on the chart only appears for paid accounts that have at least three months of traffic data available.
The end-of-the-month prediction becomes more accurate as the month progresses. 85% of predictions are over 90% accurate if checked in the middle of the month. Any special events, discounts or credits, and other abnormalities to steady usage growth in the past three months impact the predictions.
For best prediction results, we recommend using a monthly billing period.
Billing alert
The Billing alert feature allows you to receive notificationsBilling alert notification
A means of informing a user that a billing alert has been triggered. Before notifications can happen, a billing alert must be triggered first.Trigger details
A set of predefined criteria for a given billing alert. When met, billing alert notifications are generated.
Notifications about triggered billing alerts are always displayed inside the Admin Portal, but you can also choose to receive email, Slack, and/or Microsoft Teams notifications when you create a billing alert.
"I want to know when I've spent 75$"
On the Billing alerts page, you will see a table with a list of alerts created from the most recent to the oldest. The entire Trigger history is available for each alert for you to view.
If you're an account admin, you can also create, edit, and snooze alerts, as well as resolve triggered alerts by clicking on the three dots to the right of each alert. Snoozing an alert makes it inactive.
Create billing alerts
Users with the account admin role can create and edit billing alerts, as well as resolve the triggered billing alerts. Other Admin Portal roles can only view them. Each billing alert must contain general information, trigger conditions, and optional additional notification methods.
To create a billing alert:
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Click the + Create alert button in the top-right corner of the screen. The Create billing alert pane opens.
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In the topmost section of the Create billing alert pane, provide the following information:
Parameter Description Options Alert name Name for your billing alert. N/A Alert category Category to trigger the billing alert for. Total usage cost or Single entry on invoice
If you select Single entry on invoice, you must also select the transaction usage type to be notified about. Depending on your pricing plan, options for the transaction usage type may include the following:
Edge Transactions
Functions
MAU
Message Actions
Persistence
Transactions Overage
Replicated Transactions
Signals TransactionsDescription Explanation of what the billing alert is about. This parameter is optional. N/A -
In the Trigger details section, configure the criteria for triggering the alert:
Category Option Description Trigger Cost Trigger based on the monetary value (US dollar). Unit Trigger based on the number of transactions. Trigger type Value Indicates that a specific number is to be used with the trigger, for example: $50 or 500 transactions. Percentage Indicates that a percentage is to be used with the trigger, for example: 20% of previous usage cost or 20% of previous number of transactions. Trigger value Number to be used for the threshold. Billing alerts are triggered when the actual production value is greater than or equal to the entered trigger value. -
In the Notification methods section, configure additional notification methods when an alert is triggered. Currently, you can be notified through email (one or more email recipients are allowed), Slack, and/or Microsoft Teams.
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Click the Create alert button to save your billing alert.
Billing alert notifications
When a billing alert is triggered, notifications are displayed in Admin Portal. Notifications are only generated once a month unless you make a change to the trigger details. This includes the category, trigger conditions, and trigger value. Billing alert notifications reset on the first of every month. Billing alert scans (whether any trigger details criteria have been met) are conducted daily at 9 PM UTC.
Notification are displayed in the following parts of the Admin Portal:
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As a notification banner on the Homepage.
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As a notification banner on the Plans and billing page.
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As a badge in the My Account menu.
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As a highlighted item on the list of billing alerts on the main Billing alerts page.
Notification methods
When creating a billing alert, you can also choose to receive additional notifications about triggered billing alerts (apart from the default notifications issued in the Admin Portal).
Select the notification method you're interested in, fill in the required details, and select Add:
- Email: Provide one or more email addresses.
- Slack Provide one or more webhook URL(s) and channel(s).
- Microsoft Teams: Provide one or more Microsoft Teams URL(s).
You can choose one or all of them for each billing alert.
Emails are sent from pubnub@pubnub.com, so make sure to add it to your allowlist. You can click the Review Alert button in the email to resolve or dismiss the notification.
