Manage channel updates
Update channel metadata and receive real-time change events.
Requires App Context
Enable App Context for your keyset in the Admin Portal.
Update channel details
Edit channel metadata with update() or updateChannel().
Both methods produce the same result. Call update() on a Channel object or updateChannel() on the Chat object with the channel ID.
Method signature
These methods take the following parameters:
-
update()1channel.update(
2 {
3 name?: string,
4 custom?: ObjectCustom,
5 description?: string,
6 status?: string,
7 type?: string
8 }
9): Promise<Channel> -
updateChannel()1chat.updateChannel(
2 id: string,
3 {
4 name?: string,
5 custom?: ObjectCustom,
6 description?: string,
7 status?: string,
8 type?: string
9 }
10): Promise<Channel>
Input
| Parameter | Required in update() | Required in updateChannel() | Description |
|---|---|---|---|
idType: stringDefault: n/a | No | Yes | Unique channel identifier. |
nameType: stringDefault: n/a | No | No | Display name for the channel. |
customType: ObjectCustomDefault: n/a | No | No | JSON providing custom data about the channel. Values must be scalar only; arrays or objects are not supported. App Context filtering language doesn’t support filtering by custom properties. |
descriptionType: stringDefault: n/a | No | No | Additional details about the channel. |
statusType: stringDefault: n/a | No | No | Tag that categorizes a channel by its state, like archived. |
typeType: stringDefault: n/a | No | No | Tag that categorizes a channel by its function, like offtopic. |
API limits
To learn about the maximum length of parameters used to set channel metadata, refer to REST API docs.
Output
| Type | Description |
|---|---|
Promise<Channel> | Object returning the updated channel metadata. |
Errors
Whenever the channel ID is required, and you try to edit a channel without providing its ID, you will receive the ID is required error. If the channel you're trying to edit doesn't exist, you'll receive the Channel with this ID does not exist error.
Sample code
Update the description of the support channel.
-
update()1// reference the "channel" object
2const channel = await chat.getChannel("support")
3// invoke the "update()" method on the "channel" object
4await channel.update(
5 {
6 description: "Channel for CRM tickets"
7 }
8) -
updateChannel()1// reference the "chat" object and invoke the "updateChannel()" method
2const channel = await chat.updateChannel(
3 "support",
4 {
5 description: "Channel for CRM tickets"
6 }
7)
Get channel updates
Receive updates when Channel objects are edited or removed:
streamUpdates()- monitors a single channelstreamUpdatesOn()- monitors multiple channels
Both methods accept a callback invoked when channel metadata changes. They subscribe to a channel and add an objects event listener for channel events, returning an unsubscribe function.
Stream update behavior
streamUpdates()returns the updatedChannelobject on each change (nullif deleted)streamUpdatesOn()returns the complete list of monitored channels on any change
Method signature
These methods take the following parameters:
-
streamUpdates()1channel.streamUpdates(
2 callback: (channel: Channel) => unknown
3): () => void -
streamUpdatesOn()1static Channel.streamUpdatesOn(
2 channels: Channel[],
3 callback: (channels: Channel[]) => unknown
4): () => void
Input
| Parameter | Required in streamUpdates() | Required in streamUpdatesOn() | Description |
|---|---|---|---|
channelsType: Channel[]Default: n/a | No | Yes | Array of Channel objects for which you want to get updates. |
callbackType: n/a Default: n/a | Yes | Yes | Callback function passed as a parameter to both methods. It defines the custom behavior to be executed when detecting channel metadata changes. |
→ channelType: ChannelDefault: n/a | Yes | No | Returned Channel object with the updated data. |
→ channelsType: Channel[]Default: n/a | No | Yes | Returned array of Channel objects with the updated data. |
Output
| Type | Description |
|---|---|
() => void | Function you can call to disconnect (unsubscribe) from the channel and stop receiving objects events. |
Errors
Whenever a list of Channel objects is required as a parameter, and you try to get updates on channels without specifying their list, you will receive the Cannot stream channel updates on an empty list error.
Sample code
-
streamUpdates()Get updates on the
supportchannel.1const channel = await chat.getChannel("support")
2channel.streamUpdates((channel) => {
3 // The callback receives the entire updated Channel object each time a change occurs.
4 if (channel) {
5 console.log("Updated channel: ", channel)
6 } else {
7 console.log("Channel was deleted")
8 }
9}) -
streamUpdatesOn()Get updates on the
supportandincident-managementchannels.1const supportChannel = await chat.getChannel("support")
2const incidentChannel = await chat.getChannel("incident-management")
3Channel.streamUpdatesOn([supportChannel, incidentChannel], (channels) => {
4 // The callback receives the complete list of all channels you're monitoring
5 // each time any change occurs.
6 console.log("Updated channels: ", channels)
7})
Other examples
-
streamUpdates()Stop listening to updates on the
supportchannel.1const channel = await chat.getChannel("support")
2const stopUpdates = channel.streamUpdates(/* handle update callback */)
3// after some time...
4stopUpdates() -
streamUpdatesOn()Stop listening to updates on the
supportandincident-managementchannels.1const supportChannel = await chat.getChannel("support")
2const incidentChannel = await chat.getChannel("incident-management")
3const stopUpdates = Channel.streamUpdatesOn([supportChannel, incidentChannel], /* handle update callback */)
4// after some time...
5stopUpdates()