Reference channels

Channel referencing lets users mention specific channel names in a chat conversation. They can do it by adding # and typing at least three first letters of the channel name they want to reference. As a result, they get a list of suggested names when typing such a suggestion, like #Sup.

Generic referencing

Channel references, user mentions, and links are instances of MessageElement with different MentionTarget types.

The list of returned channels contains all channels in an app (channel data taken from the Admin Portal keyset for the app), regardless of whether the users are members of these channels. The number of returned suggested channels for reference also depends on the app configuration and can show up to 100 suggestions. The names of the suggested channels can consist of multiple words.

You can configure your app to let users refer up to 100 channels in a single message (default value is 10) and show references as links.

You can implement channel referencing in your app similarly to user mentions and links.

Requires App Context

To reference channels from a keyset, you must enable App Context for your app's keyset in the Admin Portal.

Add channel references

You can let users reference channels in a message by adding # and typing at least three first letters of the channel name they want to reference, like #Sup.

Method signature

You can add a channel reference by calling the AddMention() method with the target of MentionTarget.Channel.

Refer to the addMention() method for details.

Sample code

Create the Hello Alex! I have sent you this link on the #offtopic channel. message where #offtopic is a channel reference.

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Remove channel references

RemoveMention() lets you remove a previously added channel reference from a draft message.

Method signature

You can remove channel references from a draft message by calling the RemoveMention() method at the exact offset where the channel reference starts.

Refer to the RemoveMention() method for details.

Offset value

If you don't provide the position of the first character of the message element to remove, it isn't removed.

Sample code

Remove the channel reference from the Hello Alex! I have sent you this link on the #offtopic channel. message where #offtopic is a channel reference.

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Get channel suggestions

The event handler you attached to the OnDraftUpdated event returns all channels referenced in the draft message that match the provided 3-letter string from your app's keyset.

The event handler returns suggestions for channel references, user mentions, and links using <List<MessageElement> and <List<SuggestedMention>.

• <List<MessageElement> represent the draft's current state and can include plain text or links, such as user mentions, channel references, or URLs. These elements are organized to reflect their order in the draft.
• <List<SuggestedMention> provides potential mentions when available.

Single listener

For example, if you type #Sup, you will get the list of channels starting with Sup like Support or Support-Agents. The default number of returned suggested channel names is 10, configurable to a maximum value of 100.

Method signature

You must handle the event to update to the contents of a message draft, as well as retrieve the current message elements suggestions for user mentions, channel reference, and links. For example, when the message draft contains ... @name ... or ... #chann ....

Enable receiving suggested mentions

You must enable receiving suggested mentions by setting messageDraft.ShouldSearchForSuggestions = true; before introducing your event handler.

Refer to the Add a message draft listener section for details.

Sample code

Insert the first suggested mention whenever the draft is updated and mentions are detected.

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Get referenced channels

You can access the ReferencedChannels property of the Message object to return all channel names referenced in a message.

Method signature

This is how you can access the property:

1message.ReferencedChannels

Properties

Property	Description
ReferencedChannels Type: List<ReferencedChannel>	List of all channels referenced in a message.

Sample code

Check if the message with the 16200000000000000 timetoken contains any channel references.

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