PubNub SDK EOL Policy

Effective March 2018

Laymen TL;DR

When an SDK Major or Minor version is released PubNub will stop supporting the last Major. The Minor version of the release twelve months later. For example, if the Major version 3.0.X is released on April 1, 2018, support for version 2.8.X would end on April 1, 2019. If version 3.2.X is released on May 1, 2018, we would stop supporting version 3.0.X on May 1, 2019.

Official Policy

To ensure the delivery of innovative and cost-effective products, PubNub will periodically discontinue specific SDKs, APIs, Tools, Services, and features. At PubNub's sole discretion, such products or services may be discontinued regardless of the delivery method, including on-premises software, hardware, and cloud services. This policy describes the intended communication and transition plans for discontinued products and versions and provides information required to plan for migration to replacement technologies. Any questions arising in the interpretation of this policy or the application of this Policy shall be as determined by PubNub at its sole discretion. Any conflict between this Policy and the terms of support shall be controlled by the provisions of this Policy.

Releases

Major (Main) Release

Major releases encompass new products, major architecture changes, major user interface (UI) changes, significant new features or capabilities/functionality additions, new solutions, and substantial innovation.

Minor Release

Minor releases include updates or enhancements/features to existing products, moderate administration or UI changes, and major bug fixes.

Update (Patch) Release

Update releases incorporate minor bug fixes, security fixes, and service packs. Update releases are typically incorporated into the next Minor Software release.

The Software product version numbering scheme is defined as follows.

(Major). (Minor). (Update)

Example: 3.1.4 Where Major release is 3, Minor release is 1, Update release is 4

SDKs

PubNub will make commercially reasonable efforts to adhere to the following guidelines:

  1. The End of Life (EOL) Period for a Major.
  2. Minor Software release, "N," starts when the N+2 release becomes Generally Available.

The maximum total support life of a Software release is the lesser of:

  1. three (3) years from the date it first became Generally Available or
  2. one (1) year after the N+2 Major. The Minor version becomes Generally Available.

Example 1: SDKs with Major. Minor version of 3.9.X will be marked as EOL once version 4.1.X becomes released.

Example 2: SDKs with the Minor version of 4.1.X will be marked as EOL once version 4.3.X is released.

Customers with paid support plans will receive support as described above. During this time, critical bug fixes may be made available but for access to new features or optimizations released in a later version, an upgrade will be required.

Customers creating standard support issues using our free service may be asked to upgrade to the currently supported SDK version before receiving further support.

In all cases, no further feature development will be done on the SDKs after the EOL date has been reached.

APIs and Tools

PubNub will make commercially reasonable efforts to adhere to the following guidelines: 1. The EOL Period for a Major. Minor Software release, "N," starts when the N+2 release becomes Generally Available.

The maximum total support life of a Software release is the lesser of:

  1. years (3) years from the date it first became Generally Available or
  2. one (1) year after the N+2 version becomes Generally Available.

Customers with paid support plans will receive support as described above. During this time, critical bug fixes may be made available but for access to new features or optimizations released in a later version, an upgrade will be required.

Customers creating standard support issues using our free service may be asked to upgrade to the currently supported SDK version before receiving further support.

In all cases, no further feature development will be done on the affected offerings after the EOL date has been reached.

Cloud service

PubNub will support only the current release.

Product features

PubNub will make commercially reasonable efforts to provide six (6) months' notice of an affected product's EOL Date and, after the effective EOL Notice, provide Full Service Software Support for a maximum of 6 months.

Extension of Support Terms

Custom Software Support. In rare instances, and at our sole discretion, PubNub may offer extended support, beyond the typical support lifecycle. Custom Software Support may be available at an additional cost to a customer. Custom Software Support will endeavor to provide workaround solutions under the following conditions:

  • The technology remains supportable per PubNub, including being free from unsupported dependencies on components provided by independent Software vendors (ISVs) that are outside PubNubs control; and

  • The platform it operates on is supported by our original equipment manufacturer (OEM) technology partner (where applicable); and

  • Technical support for issue resolution will be provided on a commercially reasonable basis; and Custom Software Support could be added at an additional cost:

    • Product Enhancement Requests (PER)
    • Patches, Updated, Hotfixes or Engineering-related support
    • New Operating System support
    • SLA commitments related to defects in the supported product

Definitions

Cloud Services - Means Software or platform services offered on servers that are owned or managed by PubNub and provided to a customer as specified in one or more grant letters, or as further defined by the relevant customer agreement.

Custom Software Support - This is an individually negotiated Software support contract requiring a PubNub-approved quote for the product where the customer requests Support beyond the published EOL Date.

Defect Severity – References to bug or defect severity reflect a qualitative appraisal of the problem's extent. The following guidelines apply: Sev Description Examples 1 Business has stopped. - Your organization cannot conduct business based on a failure of a PubNub product.

EOL Period - Refers to the timeframe beginning with the day PubNub announces a product is no longer available for purchase until the last date the product is formally supported by PubNub.

EOL Date – The last day that the product and/or Software version is supported per the terms of the standard Software and Hardware support offerings

Generally Available – The product is generally available for Sale and Support on current PubNub price books.

Software - Means each PubNub Software program in object-code format or source code that is licensed from PubNub or its authorized partners including updates and upgrades that the customer installs during any applicable support period.

EOL period

The following is the list of all SDK versions and their expected EOL period.

VersionRelease dateEOL date
v6.13.0December 5, 2022December 5, 2025 or 1 yr from the date when v6.15.X or a higher version is released, which ever is earlier.
v6.12.0November 14, 2022November 14, 2025 or 1 yr from the date when v6.14.X or a higher version is released, which ever is earlier.
v6.11.0November 7, 2022December 5, 2023
v6.10.0September 6, 2022November 14, 2023
v6.9.0August 22, 2022November 7, 2023
v6.8.0August 10, 2022September 6, 2023
v6.7.0July 27, 2022August 22, 2023
v6.6.0July 18, 2022August 10, 2023
v6.5.0June 14, 2022July 27, 2023
v6.4.0May 23, 2022July 18, 2023
v6.3.0March 22, 2022June 14, 2023
v6.2.0January 27, 2022May 23, 2023
v6.1.0January 20, 2022March 22, 2023
v6.0.0January 12, 2022January 27, 2023
v5.4.0December 16, 2021January 12, 2023
v5.3.0November 16, 2021January 12, 2023
v5.2.0November 1, 2021December 16, 2022
v5.1.0October 12, 2021November 16, 2022
v5.0.1July 14, 2021November 1, 2022
v5.0.0June 14, 2021November 1, 2022
4.15.0.0May 27, 2021June 14, 2022
4.14.0.0May 18, 2021June 14, 2022
4.13.0.0January 18, 2021May 27, 2022
4.12.0.0October 5, 2020May 18, 2022
4.11.0.0August 27, 2020January 18, 2022
4.10.0.0July 30, 2020October 5, 2021
4.9.0.0July 28, 2020August 27, 2021
4.8.0.0June 10, 2020July 30, 2021
4.7.0.0May 27, 2020July 28, 2021
4.6.0.0April 30, 2020June 10, 2021
4.5.0.0January 9, 2020May 27, 2021
4.4.0.0December 19, 2019April 30, 2021
4.3.0.0December 12, 2019January 9, 2021
4.2.0.0October 15, 2019December 19, 2020
4.1.0.0September 26, 2019December 12, 2020
4.0.33.0August 22, 2019October 15, 2020
4.0.32.0August 8, 2019October 15, 2020
4.0.31.0July 25, 2019October 15, 2020
4.0.30.0May 28, 2019October 15, 2020
4.0.29.0April 25, 2019October 15, 2020
4.0.28.0March 28, 2019October 15, 2020
4.0.27.0March 13, 2019October 15, 2020
4.0.26.0February 14, 2019October 15, 2020
4.0.25.0February 7, 2019October 15, 2020
4.0.24.0October 11, 2018October 15, 2020
4.0.23.0October 1, 2018October 15, 2020
4.0.22.0September 6, 2018October 15, 2020
4.0.21.0August 13, 2018October 15, 2020
4.0.20.0August 6, 2018October 15, 2020
4.0.19.0July 12, 2018October 15, 2020
4.0.18.0June 20, 2018October 15, 2020
4.0.17.0May 30, 2018October 15, 2020
4.0.16.0April 9, 2018October 15, 2020
4.0.15.0March 22, 2018October 15, 2020
4.0.14.0February 15, 2018October 15, 2020
4.0.13.0January 18, 2018October 15, 2020
4.0.12.0December 21, 2017October 15, 2020
4.0.11.0December 14, 2017October 15, 2020
4.0.10.0December 13, 2017October 15, 2020
4.0.9.0December 5, 2017October 15, 2020
4.0.8.0November 9, 2017October 15, 2020
4.0.7.0November 1, 2017October 15, 2020
4.0.6.0October 27, 2017October 15, 2020
4.0.5.2October 10, 2017October 15, 2020
4.0.5.1September 26, 2017October 15, 2020
4.0.4.1September 19, 2017October 15, 2020
4.0.3.2September 6, 2017October 15, 2020
4.0.3.1August 18, 2017October 15, 2020
4.0.2.2July 20, 2017October 15, 2020
4.0.2.0July 5, 2017October 15, 2020
4.0.1.7June 7, 2017October 15, 2020
4.0.1.6April 15, 2017October 15, 2020
4.0.1.5April 6, 2017October 15, 2020
4.0.1.4March 31, 2017October 15, 2020
4.0.1.3March 29, 2017October 15, 2020
4.0.1.3-rc13March 28, 2017October 15, 2020
4.0.1.3-rc12March 16, 2017October 15, 2020
4.0.1.3-rc11March 11, 2017October 15, 2020
4.0.1.3-rc10March 8, 2017October 15, 2020
4.0.1.3-rc9March 3, 2017October 15, 2020
4.0.1.3-rc8March 2, 2017October 15, 2020
4.0.1.3-rc7February 20, 2017October 15, 2020
4.0.1.3-rc6February 17, 2017October 15, 2020
4.0.1.3-rc5February 7, 2017October 15, 2020
4.0.1.3-rc1January 17, 2017October 15, 2020
4.0.1.2-rc1December 16, 2016October 15, 2020
4.0.1.0-rc1December 12, 2016October 15, 2020
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