Objective-CCocoaCocoaiOSCocoa SDK Troubleshooting Guide

In addition to enabling PubNub-specific logging as described below, you can gather crash reports and device logs from the App Store, TestFlight, and directly from devices. For more information, refer to this Apple document. You'll want to add identifiable symbol names to the reports, as well. This is also called symbolicating the reports.

Use this code to enable logging:

self.client.logger.enabled = YES;
[self.client.logger setLogLevel:PNVerboseLogLevel];
To enable logging before 4.5.0. You can use this: [PNLog enabled:YES];
To find your exact version, it's a bit buried but you can check:
  • in your Xcode project, go to PubNub > Misc > PNConstants.h
  • OR, to access it through code:
    NSString *version = [PubNub information].version;
Use a tool such as iExplorer or Devices(in menu bar, APPNAME/Documents) in Xcode to grab the logs off the APPNAME/Documents directory on your device, and include them in your support ticket.