Manage user updates

Update user details and receive real-time update events.

Requires App Context

Enable App Context in the Admin Portal to store user data.

Update user details

Edit user metadata with update() or updateUser().

• update() - call on a User object (no ID needed)
• updateUser() - call on a Chat object (requires user ID)

Update and overwrite vs synchronize

The User interface offers two methods to update metadata:

• Overwrite: Directly set and replace user fields like name, email, and status with new values on the server.

• Synchronize: Use the updateAction function for conditional updates in sync with the latest server data. This method adapts to server changes and may repeat until successful.

Choose based on whether you need to overwrite data or synchronize with server updates.

Method signature

These methods take the following parameters:

• update() and overwrite

  1user.update(
  2    name: String?,
  3    externalId: String?,
  4    profileUrl: String?,
  5    email: String?,
  6    custom: CustomObject?,
  7    status: String?,
  8    type: String?,
  9): PNFuture<User>

• update() and synchronize

  1user.update(
  2    updateAction: UpdatableValues.(
  3        user: User
  4    ) -> Unit
  5): PNFuture<User>

• updateUser()

  1chat.updateUser(
  2    id: String,
  3    name: String?,
  4    externalId: String?,
  5    profileUrl: String?,
  6    email: String?,
  7    custom: CustomObject?,
  8    status: String?,
  9    type: String?,
  10): PNFuture<User>

Input

Parameter	Required in update() (overwrite)	Required in update() (synchronize)	Required in updateUser()	Description
id Type: String Default: n/a	No	No	Yes	Unique user identifier.
name Type: String Default: n/a	No	No	No	Display name for the user (must not be empty or consist only of whitespace characters).
externalId Type: String Default: n/a	No	No	No	User's identifier in an external system. You can use it to match id with a similar identifier from an external database.
profileUrl Type: String Default: n/a	No	No	No	URL of the user's profile picture.
email Type: String Default: n/a	No	No	No	User's email address.
custom Type: ObjectCustom Default: n/a	No	No	No	JSON providing custom data about the user. Values must be scalar only; arrays or objects are not supported. Filtering App Context data through the custom property is not recommended in SDKs.
status Type: String Default: n/a	No	No	No	Tag that lets you categorize your app users by their current state. The tag choice is entirely up to you and depends on your use case. For example, you can use status to mark users in your chat app as invited, active, or archived.
type Type: String Default: n/a	No	No	No	Tag that lets you categorize your app users by their functional roles. The tag choice is entirely up to you and depends on your use case. For example, you can use type to group users by their roles in your app, such as moderator, player, or support-agent.
updateAction Type: Lambda function Default: n/a	No	Yes	No	A lambda function with a receiver of type UpdatableValues. If new values are fetched from the server, the function may run more than once. This function takes a User object as its parameter. Inside this function, you can compute new values for the user's fields and assign them to the properties of the UpdatableValues receiver: name externalId profileUrl email custom status type

API limits

To learn about the maximum length of parameters used to set user metadata, refer to REST API docs.

Output

Type	Description
PNFuture<User>	Returned object containing the updated user metadata.

Sample code

Change the link to the user's support_agent_15 LinkedIn profile to https://www.linkedin.com/mkelly_vp2.

• update() and overwrite

  1// reference the "chat" object and invoke the "getUser()" method
  2chat.getUser("support_agent_15").async { result ->
  3    result.onSuccess { user ->
  4        // handle success: update the "linkedInUrl" custom field
  5        user.update(
  6            custom = mapOf(
  7                "linkedInUrl" to "https://www.linkedin.com/mkelly_vp2"
  8            )
  9        ).async { updateResult ->
  10            updateResult.onSuccess {
  11                // handle success
  12            }.onFailure {
  13                // handle failure
  14            }
  15        }
  16    }.onFailure {
  17        // handle failure
  18    }
  19}

  show all 19 lines

• update() and synchronize

  1// reference the "chat" object and invoke the "getUser()" method
  2chat.getUser("support_agent_15").async { result ->
  3    result.onSuccess { user ->
  4        // handle success: update using an updateAction
  5        user.update { 
  6            this.custom = buildMap {
  7                user.custom?.let { putAll(it) }
  8                put("linkedInUrl", "https://www.linkedin.com/mkelly_vp2")
  9            }
  10            
  11        }.async { updateResult ->
  12            updateResult.onSuccess {
  13                // handle success
  14            }.onFailure {
  15                // handle failure
  16            }
  17        }
  18    }.onFailure {
  19        // handle failure
  20    }
  21}

  show all 21 lines

• updateUser()

  1// reference the "chat" object and invoke the "updateUser()" method
  2chat.updateUser(
  3    id = "support_agent_15",
  4    custom = mapOf(
  5        "linkedInUrl" to "https://www.linkedin.com/mkelly_vp2"
  6    )
  7).async { result ->
  8    result.onSuccess {
  9        // handle success
  10    }.onFailure {
  11        // handle failure
  12    }
  13}

Get user updates

Receive updates when User objects are edited or removed:

• streamUpdates() - monitors a single user
• streamUpdatesOn() - monitors multiple users

Callback behavior

• streamUpdates(): returns updated User object (or null if deleted)
• streamUpdatesOn(): returns complete list of monitored users on any change

Method signature

These methods take the following parameters:

• streamUpdates()

  1user.streamUpdates(callback: (user: User?) -> Unit): AutoCloseable

• streamUpdatesOn()

  1class User {
  2    companion object {
  3        fun streamUpdatesOn(
  4            users: Collection<User>,
  5            callback: (users: Collection<User>) -> Unit
  6        ): AutoCloseable
  7    }
  8}

Input

Parameter	Required in streamUpdates()	Required in streamUpdatesOn()	Description
users Type: Collection<User> Default: n/a	No	Yes	A collection of User objects for which you want to get updates.
callback Type: (user: User?) -> Unit Default: n/a	Yes	No	Function that takes a single User object. It defines the custom behavior to be executed when detecting user changes.
callback Type: (users: Collection<User>) -> Unit Default: n/a	No	Yes	Function that takes a set of User objects. It defines the custom behavior to be executed when detecting user changes.

Output

Type	Description
AutoCloseable	Interface that lets you stop receiving channel-related updates (objects events) by invoking the close() method.

Sample code

Get updates on support_agent_15.

• streamUpdates()

  1// fetch a user by their ID
  2val supportAgentUser = chat.getUser("support_agent_15")
  3
  
  4// stream updates for the specified user
  5val autoCloseable = supportAgentUser.streamUpdates { updatedUser ->
  6    // The callback receives the entire updated User object each time a change occurs.
  7    if (updatedUser != null) {
  8        println("Updated user: $updatedUser")
  9    } else {
  10        println("User was deleted")
  11    }
  12}

Get updates on support_agent_15 and support-manager.

• streamUpdatesOn()

  1// fetch users by their IDs
  2val supportAgentUser = chat.getUser("support_agent_15")
  3val supportManagerUser = chat.getUser("support-manager")
  4
  
  5// collect the users you want to stream updates for
  6val usersToMonitor = listOf(supportAgentUser, supportManagerUser)
  7
  
  8// stream updates for the specified users
  9val autoCloseable = User.streamUpdatesOn(users = usersToMonitor) { updatedUsers ->
  10    // The callback receives the complete list of all users you're monitoring
  11    // each time any change occurs.
  12    println("Updated users: $updatedUsers")
  13}

Other examples

Stop listening to updates on support_agent_15.

• streamUpdates()

  1class MyActivity : AppCompatActivity() {
  2    private lateinit var autoCloseable: AutoCloseable
  3
  
  4    override fun onCreate(savedInstanceState: Bundle?) {
  5        super.onCreate(savedInstanceState)
  6        // fetch a user by their ID
  7        val supportAgentUser = chat.getUser("support_agent_15")
  8
  
  9        // start streaming updates for the specified user
  10        autoCloseable = supportAgentUser.streamUpdates { updatedUser ->
  11            // The callback receives the entire updated User object each time a change occurs.
  12            if (updatedUser != null) {
  13                println("Updated user: $updatedUser")
  14            } else {
  15                println("User was deleted")
  16            }
  17        }
  18    }
  19
  
  20    override fun onDestroy() {
  21        super.onDestroy()
  22        // stop listening to updates when the activity is destroyed
  23        autoCloseable.close()
  24    }
  25}

  show all 25 lines

Stop listening to updates on support_agent_15 and support-manager.

• streamUpdatesOn()

  1class MyActivity : AppCompatActivity() {
  2    private lateinit var autoCloseable: AutoCloseable
  3
  
  4    override fun onCreate(savedInstanceState: Bundle?) {
  5        super.onCreate(savedInstanceState)
  6        // fetch users by their IDs
  7        val supportAgentUser = chat.getUser("support_agent_15")
  8        val supportManagerUser = chat.getUser("support_manager")
  9
  
  10        val users = listOf(supportAgentUser, supportManagerUser)
  11        
  12        // start streaming updates for the specified users
  13        autoCloseable = User.streamUpdatesOn(users = users) { updatedUsers ->
  14            // The callback receives the complete list of all users you're monitoring
  15            // each time any change occurs.
  16            updatedUsers.forEach { updatedUser ->
  17                if (updatedUser != null) {
  18                    println("Updated user: $updatedUser")
  19                } else {
  20                    println("User was deleted")
  21                }
  22            }
  23        }
  24    }
  25
  
  26    override fun onDestroy() {
  27        super.onDestroy()
  28        // stop listening to updates when the activity is destroyed
  29        autoCloseable.close()
  30    }
  31}

  show all 31 lines