PubNub SDK EOL Policy

Effective March 2018

Laymen TL;DR

When an SDK Major or Minor version is released PubNub will stop supporting the last Major. The Minor version of the release twelve months later. For example, if the Major version 3.0.X is released on April 1, 2018, support for version 2.8.X would end on April 1, 2019. If version 3.2.X is released on May 1, 2018, we would stop supporting version 3.0.X on May 1, 2019.

Official Policy

To ensure the delivery of innovative and cost-effective products, PubNub will periodically discontinue specific SDKs, APIs, Tools, Services, and features. At PubNub's sole discretion, such products or services may be discontinued regardless of the delivery method, including on-premises software, hardware, and cloud services. This policy describes the intended communication and transition plans for discontinued products and versions and provides information required to plan for migration to replacement technologies. Any questions arising in the interpretation of this policy or the application of this Policy shall be as determined by PubNub at its sole discretion. Any conflict between this Policy and the terms of support shall be controlled by the provisions of this Policy.

Releases

Major (Main) Release

Major releases encompass new products, major architecture changes, major user interface (UI) changes, significant new features or capabilities/functionality additions, new solutions, and substantial innovation.

Minor Release

Minor releases include updates or enhancements/features to existing products, moderate administration or UI changes, and major bug fixes.

Update (Patch) Release

Update releases incorporate minor bug fixes, security fixes, and service packs. Update releases are typically incorporated into the next Minor Software release.

The Software product version numbering scheme is defined as follows.

(Major). (Minor). (Update)

Example: 3.1.4 Where Major release is 3, Minor release is 1, Update release is 4

SDKs

PubNub will make commercially reasonable efforts to adhere to the following guidelines:

  1. The End of Life (EOL) Period for a Major.
  2. Minor Software release, "N," starts when the N+2 release becomes Generally Available.

The maximum total support life of a Software release is the lesser of:

  1. three (3) years from the date it first became Generally Available or
  2. one (1) year after the N+2 Major. The Minor version becomes Generally Available.

Example 1: SDKs with Major. Minor version of 3.9.X will be marked as EOL once version 4.1.X becomes released.

Example 2: SDKs with the Minor version of 4.1.X will be marked as EOL once version 4.3.X is released.

Customers with paid support plans will receive support as described above. During this time, critical bug fixes may be made available but for access to new features or optimizations released in a later version, an upgrade will be required.

Customers creating standard support issues using our free service may be asked to upgrade to the currently supported SDK version before receiving further support.

In all cases, no further feature development will be done on the SDKs after the EOL date has been reached.

APIs and Tools

PubNub will make commercially reasonable efforts to adhere to the following guidelines: 1. The EOL Period for a Major. Minor Software release, "N," starts when the N+2 release becomes Generally Available.

The maximum total support life of a Software release is the lesser of:

  1. years (3) years from the date it first became Generally Available or
  2. one (1) year after the N+2 version becomes Generally Available.

Customers with paid support plans will receive support as described above. During this time, critical bug fixes may be made available but for access to new features or optimizations released in a later version, an upgrade will be required.

Customers creating standard support issues using our free service may be asked to upgrade to the currently supported SDK version before receiving further support.

In all cases, no further feature development will be done on the affected offerings after the EOL date has been reached.

Cloud service

PubNub will support only the current release.

Product features

PubNub will make commercially reasonable efforts to provide six (6) months' notice of an affected product's EOL Date and, after the effective EOL Notice, provide Full Service Software Support for a maximum of 6 months.

Extension of Support Terms

Custom Software Support. In rare instances, and at our sole discretion, PubNub may offer extended support, beyond the typical support lifecycle. Custom Software Support may be available at an additional cost to a customer. Custom Software Support will endeavor to provide workaround solutions under the following conditions:

  • The technology remains supportable per PubNub, including being free from unsupported dependencies on components provided by independent Software vendors (ISVs) that are outside PubNubs control; and

  • The platform it operates on is supported by our original equipment manufacturer (OEM) technology partner (where applicable); and

  • Technical support for issue resolution will be provided on a commercially reasonable basis; and Custom Software Support could be added at an additional cost:

  • Product Enhancement Requests (PER)

  • Patches, Updated, Hotfixes or Engineering-related support

  • New Operating System support

  • SLA commitments related to defects in the supported product

Definitions

Cloud Services - Means Software or platform services offered on servers that are owned or managed by PubNub and provided to a customer as specified in one or more grant letters, or as further defined by the relevant customer agreement.

Custom Software Support - This is an individually negotiated Software support contract requiring a PubNub-approved quote for the product where the customer requests Support beyond the published EOL Date.

Defect Severity – References to bug or defect severity reflect a qualitative appraisal of the problem's extent. The following guidelines apply: Sev Description Examples 1 Business has stopped. - Your organization cannot conduct business based on a failure of a PubNub product.

EOL Period - Refers to the timeframe beginning with the day PubNub announces a product is no longer available for purchase until the last date the product is formally supported by PubNub.

EOL Date – The last day that the product and/or Software version is supported per the terms of the standard Software and Hardware support offerings

Generally Available – The product is generally available for Sale and Support on current PubNub price books.

Software - Means each PubNub Software program in object-code format or source code that is licensed from PubNub or its authorized partners including updates and upgrades that the customer installs during any applicable support period.

EOL period

The following is the list of all SDK versions and their expected EOL period.

VersionRelease dateEOL date
v4.0.4November 25, 2022November 25, 2025 or 1 yr from the date when v4.2.X or a higher version is released, which ever is earlier.
v4.0.3November 17, 2022November 17, 2025 or 1 yr from the date when v4.2.X or a higher version is released, which ever is earlier.
v4.0.2November 15, 2022November 15, 2025 or 1 yr from the date when v4.2.X or a higher version is released, which ever is earlier.
v4.0.1November 8, 2022November 8, 2025 or 1 yr from the date when v4.2.X or a higher version is released, which ever is earlier.
v4.0.0November 2, 2022November 2, 2025 or 1 yr from the date when v4.2.X or a higher version is released, which ever is earlier.
v3.5.2October 11, 2022November 2, 2023
v3.5.1September 22, 2022November 2, 2023
v3.5.0September 8, 2022November 2, 2023
v3.4.3July 5, 2022November 2, 2023
v3.4.2April 25, 2022November 2, 2023
v3.4.1March 9, 2022November 2, 2023
v3.4.0January 11, 2022November 2, 2023
v3.3.2January 10, 2022September 8, 2023
v3.3.1January 5, 2022September 8, 2023
v3.3.0October 11, 2021September 8, 2023
v3.2.0September 15, 2021January 11, 2023
v3.1.0June 14, 2021October 11, 2022
v3.0.0May 24, 2021September 15, 2022
v2.14.0May 10, 2021May 24, 2022
v2.13.0April 20, 2021May 24, 2022
v2.12.7January 20, 2021May 10, 2022
v2.12.6October 3, 2020May 10, 2022
v2.12.5April 8, 2020May 10, 2022
v2.12.4January 31, 2020May 10, 2022
v2.12.3January 16, 2020May 10, 2022
v2.12.2December 5, 2019May 10, 2022
v2.12.1November 22, 2019May 10, 2022
v2.12.0November 15, 2019May 10, 2022
v2.11.1October 25, 2019April 20, 2022
v2.11.0October 20, 2019April 20, 2022
v2.10.2October 18, 2019November 15, 2020
v2.10.1October 2, 2019November 15, 2020
v2.10.0September 23, 2019November 15, 2020
v2.9.4September 10, 2019October 20, 2020
v2.9.3September 3, 2019October 20, 2020
v2.9.2August 28, 2019October 20, 2020
v2.9.1August 25, 2019October 20, 2020
v2.9.0August 9, 2019October 20, 2020
v2.8.4June 12, 2019September 23, 2020
v2.8.3May 31, 2019September 23, 2020
v2.8.2April 29, 2019September 23, 2020
v2.8.1April 29, 2019September 23, 2020
v2.8.0March 18, 2019September 23, 2020
v2.7.0February 19, 2019August 9, 2020
v2.6.4January 17, 2019March 18, 2020
v2.6.3January 8, 2019March 18, 2020
v2.6.2December 20, 2018March 18, 2020
v2.6.1December 2, 2018March 18, 2020
v2.6.0November 20, 2018March 18, 2020
v2.5.8November 8, 2018February 19, 2020
v2.5.7November 4, 2018February 19, 2020
v2.5.6November 2, 2018February 19, 2020
v2.5.5November 1, 2018February 19, 2020
v2.5.4October 18, 2018February 19, 2020
v2.5.3October 16, 2018February 19, 2020
v2.5.2September 10, 2018February 19, 2020
v2.5.1August 30, 2018February 19, 2020
v2.5.0August 28, 2018February 19, 2020
v2.4.3July 25, 2018November 20, 2019
v2.4.2July 12, 2018November 20, 2019
v2.4.1July 6, 2018November 20, 2019
v2.4.0June 14, 2018November 20, 2019
v2.3.3April 11, 2018August 28, 2019
v2.3.2March 10, 2018August 28, 2019
v2.3.1March 8, 2018August 28, 2019
v2.3.0March 5, 2018August 28, 2019
v2.2.14February 6, 2018June 14, 2019
v2.2.13February 6, 2018June 14, 2019
v2.2.12December 30, 2017June 14, 2019
v2.2.11October 30, 2017June 14, 2019
v2.2.10October 5, 2017June 14, 2019
v2.2.9October 1, 2017June 14, 2019
v2.2.8September 25, 2017June 14, 2019
v2.2.7September 14, 2017June 14, 2019
v2.2.6September 10, 2017June 14, 2019
v2.2.5September 1, 2017June 14, 2019
v2.2.4August 30, 2017June 14, 2019
v2.2.3March 9, 2017June 14, 2019
v2.2.2October 12, 2016June 14, 2019
v2.2.1April 2, 2016June 14, 2019
v2.2.0February 22, 2016June 14, 2019